Marshal Andersen Email & Phone Number

Bloomington, Mn

Provide recurring updates to AT&T and internal management on current project in process.Review construction scopes of work with AT&T to ensure all compliances are met prior to construction approval. Continue to improve regulatory process via new forms, FAA guidance and building laws.Create and provide full compliance package to the site acquisition team so they can complete their process to send to the construction teams. Identified collaboratively with internal teams and the client the need, feasibility, time frame and scope of over 4,000 individual projects.Demonstrated ability to work remotely with minimal supervision while effectively maintaining drive and determination to obtain personal and team objectives.Effectively and efficiently communicated and disclosed site information between multiple internal and external entities (i.e. internal and client corporate executives, independent contractors, environmental vendors, internal managers and employees).

Bloomington, Mn

Coordinates with construction crews to ensure all materials, build plans, and personnel were prepared to build and expand LTE cell networks for AT&T throughout the Midwest.Troubleshoot and coordinate all support during the construction process per each specific project.Send daily updates to AT&T as to the status of each project for the week, month, and year. This included a total of over 700 projects.Coordinate with the Site Acquisition team to ensure all necessary paperwork and leasing has been signed and approved by AT&T prior to sending the construction teams to a site.Successfully managed high volumes of client interactions while maintaining positive customer relations.Demonstrated ability to work remotely with minimal supervision while effectively maintaining drive and determination to obtain personal and team objectives.

Coordinates deployment teams for daily, monthly and quarterly deployments, both in test environments and in the active Production environment.Follows up with teams/resources regarding availability and time frame to have code deployed into a test region.Troubleshoot and coordinate all support during the promotion of upgrades to the Production site.Contact the test environment owners and request what applications will need to be turned on/off during deployment testing, as well as confirm when all testing has been completed.Provide on-call troubleshooting support for possible breaks in the Production environment.

Ensured issues were completed promptly and correctly by answering questions, delegating, and triaging files. Maintained relationships with clients and attorneys with constant communication to avoid process confusion.Trained and cross-trained new hires and existing staff in general operations and updated procedures. This included: Opening new referrals/loans into our Desktop system and completing old loans, how to write procedures, where to look to find specific loan information, and how to professionally communicate with attorneys and banks.Supervised a team of 13 to ensure workload was completed in the most effective and streamlined process.Solved escalations from upper management all while maintaining productivity standards by working daily files.

Requested new ID and removed IDs to client systems, such as Fiserv and Citrix and Director Account Services.Assisted in training employees in various client systems, such as Fiserv, Citrix, and Director Account Services.Created and maintained a positive relationship with representatives of the client’s office to ensure immediate assistance with issues and questions. Solve escalations from users and clients to minimize issues that slow the processing of files.

Journalism

Activities and Societies: Wrote for the Normandale Community College newspaper.

Mass Communication/Media Studies