The Systems Engineer is responsible for managing the reliability, functionality and security of server hardware (physical and virtual), server and workstation OS maintenance and deployment, systems access controls, and corporate IT services

Experienced in Windows Desktop O/S, Windows Server O/S, Networking Resources and MS-SQL Server , MS-Exchange System Administration.Experience with server monitoring tools, and thorough understanding of Active Directory DC design, Schema, OU design, AD replication topology, and DC backup/restore procedures.Experience deploying and managing complex Microsoft Exchange systems.Experience with the deployment and management of Microsoft Lync, versions 2010/2016.Manage, design, upgrade and maintain Citrix XenApp farms, including NetScaler load balancers (and Access Gateway).Manage, design, upgrade and maintain user profile management.Manage, design, upgrade and maintain HP servers running Windows Server 2008/2016.Maintain current security patch levels for Microsoft Windows Server, VMWare and Citrix infrastructure. Also responsible for business continuity and disaster recovery testing of these systems.Scripting, automation using Power Shell.Experience with Nutanix and Storage Area Networks.Manage, design, upgrade and maintain all aspects of virtual infrastructure; including VMWare vSphere, ESX clusters/hosts, vMotion, Microsoft Hyper-V and host/guest provisioning process.Proactively monitor, manage and maintain all servers in the corporate data center, including file servers, email servers, database servers and application servers. Perform regular capacity planning of all servers and provide summary reports to management.Manage and maintain network communications infrastructure including Ethernet switches, routers, firewalls, virtual private network (VPN) systems and data communication carrier services. Participate in corporate disaster recovery plan (DRP) initiatives. Participate in DR testing at recovery site and provide summary reports on success of such tests. Identify any deficiencies in DR recovery procedures and incorporate appropriate changes into documentation

Over 8 years experience, contracting and consulting as an on-call Technical Service Delivery Engineer, providing operations support and integrated disaster recovery testing operating systems vital to an organization’s infrastructure, anticipating mission critical continuity in the event of potential disruptive technical events. Through using backup recovery systems including cloud storage, working with the entire enterprise system, testing and validating the organization’s Data Recovery (DR) plans to test the viability of their Network servers, Operating systems (OS), Active Directory, applications, databases, email and proprietary apps and processes. Testing and identified updating is completed with a confirmed resolution in multi-level testing.

As the Application Operations Senior Analyst, I was responsible for the day-to-day operations for in-house developed applications, both Windows based and stand-alone, that are platform capable on a variety of Microsoft operating systems and products like IIS, SQL, and SharePoint. With team leadership developed secure standards to ensure system integration and maintenance of operations. Consistently met delivery dates and ensured that deliverables met with contractual requirements adhering to Configuration Management standards along with being ready for Quality Assurance audits. Functioned as the Corrective Action RI for safety checks or incident reporting, per customer contract requirements, often exceeding service level expectations. Responsibilities• Executes day-to-day operations for applications of in-house and external customer interface.• Performs software & server administrative tasks providing business services.• Support application performance optimization activities.• Oversee monitoring & control of global production environment.• Prioritize and escalate tasks and issues for the team of analysts. • Senior team member as Subject Matter Expert (SME) in a 24/7 on-call rotation.As Subject Matter Expert (SME)• Troubleshot technical issues relating to configuration, data & deployments.• Ensured applications are available and reliable.• Managed the global application and systems production operations environment.• Managed the staging for global application and systems, QA, integration and development operations environment.• Ensure the readiness of disaster recovery and continuity capability is maintained.• Ensure production application data is backed-up according to requirements.• SME in standards & requirements in application architecture.• SME/POC for status calls and team representative at project planning meetings.• Effect and ensure compliance to change control processes.• Developed custom tools to streamline day-to-day processes.

The mission of the Global Network Operations Center was to provide the utmost level of monitoring, response, and issue resolution to the Deloitte member firms and their clients. This was accomplished through the use of clear and professional communication, accurate escalations, and by ensuring the availability of critical systems and connectivity.• Operate as tier 2 and 3 support for Global IT operations.• Provide 24x7x365 operational support for: Windows 2000/2003/2008 servers, Microsoft Exchange 2003/2007/2010 messaging environment, Web and SQL applications, as well the overall Global infrastructure. -Supported 150K+ Users in an enterprise environment. • Perform Exchange 2003 to 2010 corporate-wide migrations.• Administer disaster recover infrastructure for supported member firms; utilizing MS DPM, Netbackup and Backupexec software.• Analyze and troubleshoot GWAN outages using HP Open View/SolarWinds Orion console.

• Administer Windows 2000, 2003 domain which consisted of 350+ servers. • Administer of Exchange 2000, 2003 and 2007 email system of 5000+ mailboxes• Administer of Blackberry Enterprise Server, Patch Link, RIS/PACS, DataGuardian, SharePoint Portal 2003, Antivirus/malware and other enterprise applications.• Support client environment consisting of Windows XP workstations and numerous applications.• Implement and maintain disaster recovery scheme utilizing DataGuardian solutions.• Provide project and technical resources to ensure work order completion; from project planning to implementation.

Responsible for the design, implementation, and security of Microsoft and Novell LAN'sConfiguration of Microsoft Windows NT 4 & 2000 server arraysBuilding and administration of Microsoft Exchange environmentEvaluation of network performance, security, and reliability

Project leader responsible for overseeing all server related tasksNegotiated proposals for all networking and server componentsManaged team of consultants responsible for 100s/1000s of clientsProvided support and services while acting as a liaison between client and engineers