Marshall Camp Email & Phone Number

Dallas/Fort Worth Area

I am responsible for submitted and following insurance policies for 70% of Dallas/Fort Worth area cabs. I provide detailed information about all insurance polices and provide the next step for all of our cab drivers.

Fort Worth, Tx

Responsible for 50+ associates in the State Mediation Department at Bank of America. We are a final stage foreclosure group that deals with court hearings and constant contact with judges and attorneys. We work to resolve all delinquent cases that are facing final stage foreclosure. I am responsible for ensuring all hearings are attended via teleconference and that all associates are able to handle any question or situation that may come up during mediation. All of my associates are responsible for providing detailed information about the file from the payment amount to being able to break down a full escrow analysis and how a modification offer was generated. I am in charge of resolving all Attorney General Escalation files as well and any high level escalations. I have been required to attend mediation in several different states as a representative of the bank. I am in charge of updating all policy and procedures for our department as well as partnering with my peers in 2 different locations. I have partnered with out Attorney Network group and am assisting with an updated scorecard for our attorneys. I am also responsible for meeting with all attorney firms that work with our files to ensure that the bank is providing the needed information and that attorneys are prepared. When a highly escalated file comes in and the bank is at a severe risk I will attend the court hearing and assure that the file is completed properly and save the company money. I have been apart op reviewing and defending files for the New York and Connecticut Attorney General program and have been able to reduce 90% o the files that have been at risk for my associates.

Managed front-end and all transactions that were processed. Trained and led cashiers to exceed expectations regarding metrics and accuracy with customers. Maintained good relationships with customers and assured first class customer service.

Provided customers with fresh products on a daily basis, provided knowledge on products and where items were located, as well as helped each customer decide on the product that would best fit their needs.

Maintained a productive warehouse by training others how to pull and load product the most efficient manner and while maintaining safety standards. Tracked product and keeping trucks loaded with the correct merchandise.; Trained as a line cook to provide the best quality in dining experiences. Provided excellent customer service in a retail environment to assure customer satisfaction.Achievements:Handpicked by senior management to be involved in a pilot program to complete escalated files that have been received by Congressman, Public Officials, Executive Management, and from the CEOParticipated in the development and implication of a quality control program including customer service surveys and including onsite inspections.Received multiple recognitions from homeowners and co-workers for customer satisfaction.

Business Administration

Hs Diploma, Business Computers

During high school I took part in Web Designing, Desktop Publishing, PC Repair, and computer programing.