Marshall Cram Email & Phone Number

Canada

Calgary, Canada Area

I lead a team that is dedicated to helping organizations provide great customer experiences and achieving positive business results using Salesforce, the #1 CRM platform. My relationship with my team and my customers is based on trust, equality and openness to innovation.

Canada

Helping to build awareness and adoption of the Salesforce Consulting Practice and Products.In my role as Director of Business Development I identified the target market for the Salesforce Practice and Software products, and defined the approach to reaching those goals. I then executed on the plan building strong relationships within the Salesforce ecosystem so that the company would came top of mind for Service Cloud and Contact Center opportunities. The results were 80% increase in lead value in less than 6 months and a staggering increase in partner provided lead value of 4629%!

Canada

As a Senior Salesforce Consultant I helped develop and deliver the Salesforce consulting practise.

Calgary

Calgary, Canada Area

As Manager of the Solutions Consulting team I am both Lead Solutions Consultant/Engineer and the Manager of the team responsible for:• Building and managing the North American Solution Consulting team• Hiring, mentoring and coaching Solution Consultants• Developing solution consulting processes to further enable Aria to meet sales objectives and customer satisfaction• Meeting revenue targets for the Solutions Consulting team as per annual business plan • Providing input on the market and Aria’s products, services and prices • Providing input for business, sales and marketing plans

As a Senior Solutions Consultant/Engineer I work directly with the Sales Account Executives to develop new business across all of Aria’s solutions and product offerings. In this ‘consultative technical sales role' I work to understand the customers’ needs and map those to Aria’s services and software offerings. In this client-facing role I work with all levels within the customers organizations. Aria’s offerings are technically complex and the role is imperative to the success of Aria's sales as well as the customer's satisfaction of the solutions and products provided.My primary responsibilities are:• Uncovering business challenges and articulating solutions in a consultative approach• Being able to communicate the value of solutions to prospective customers through dynamic presentations• Consulting on customer engagement software, business management best practices, data integration and optimization• Tailoring demonstrations to prove how business objectives can be accomplished• Offering deep technical expertise around Aria’s solutions and products• Assisting in authoring persuasive responses to RFIs and RFPs• Scoping projects and capturing requirements for the creation of Statements of Work• Keeping abreast of technical advancement within the industry• Understanding competitive offerings and how to position against them

North America

Master Of Business Administration - Mba, Business Administration And Management, General

B. Sc., Computer Information Systems

Magna Cum Laude - Class Valedictorian

Education record