Marshall Danner Email & Phone Number

Dallas/Fort Worth Area

• Income analysis with includes experience in reviewing Self employment, Corporate, and Partnerships tax returns; Asset analysis and experience working with all types, and experience with layering risk and evaluation.• Interpersonal skills to build and maintain professional relationships with clients, customers, and co-workers.• Time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.• Intermediate PC and keyboarding skills, including experience with Windows operating systems.

 Helping resolve basic login credentials by using troubleshooting theory to analyze current issues. Create tickets for recording actions taken on any given calls that have been worked on. Working with updates on mobile devices and helping users login to O365.

Dallas/Fort Worth Area

Dallas/Fort Worth Area

• Takes initial claims by phone, investigates, adjudicates UI claims with quality courtesy and timeliness and makes determinations on initial, additional, reopen, and claims certifications regarding payment of UI to claimants and liability of employers for chargebacks.• Explains the Texas Unemployment Compensation Act and other applicable laws to the claimant and employer.• Works quickly, performs multiple tasks, pays attention to detail, enters and retrieves data from computer, and provides quality customer service.• Adheres to telephone schedule and strict deadlines as outlined by team supervisor.• Interviews individuals by phone and simultaneously enters data into computer system.

Dallas/Fort Worth Area

Verifies accounts by reconciling statements and transactions• Obtains revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments• Pays invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment• Resolves account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments• Maintains financial security by following internal accounting controls

Dallas/Fort Worth Area

• Teach students in the absence of their regular teacher • Ensured an effective class environment and smooth flow of lessons for students• Actively instructed students• Communicated with parents• Assisted students with college applications and entry exams

Dallas/Fort Worth Area

• Met and exceeded individual goals for sales and referrals• Provided remarkable customer service through all customer interactionso Opening new accountso Problem Resolutiono Telephone Calls• Responsible for developing an in-depth knowledge of consumer products and service• Uncover customer needs through the use of probing techniques and sales tools• Conduct Outbound calls by using referral sources, walk-in source, telephone and in-person calls• Actively participated in sales meetings• Provided transnational customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments

Bachelor Of Science (Bs), Business-General

Information Technology