Marshall Davis Email and Phone Number
Award-winning Customer Service Management Professional with a successful track record of effective client management and employee development. A visionary with the ability to promote a productive workforce while driving company goals and sales. Solution-oriented leadership skills with the ability to, manage and execute changes in a fast paced, dynamic environment.Specialties: Coaching,Employee Development,Quality Improvement, Proposal, Presentation, Client Management and Union negotiation
Business Tax Solutions
View- Website:
- btaxsolutions.com
- Employees:
- 7
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Director Of OperationsBusiness Tax Solutions Nov 2022 - PresentLas Vegas, Nevada, United StatesResponsible for daily operations and client management of 3,000 tax files completed annually. Daily duties also include, process management, escalation handling, new hire onboarding and workflow improvement.
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Credit Team ManagerNevada Corporate Headquarters Nov 2017 - Oct 2023Las Vegas, Nevada Area• Responsible for managing all department goals, performance expectations and efficiency training • Increased client contact rate 10% through process management• Assisted in lowering department refund rate 20% using effective client resolution tactics and training• Created client management platform in support of a new revenue stream for efficiency -
Client Experience ManagerNevada Corporate Headquarters Jan 2014 - Nov 2017Las Vegas, Nevada Area• Responsible for providing resolution to all complex and escalated clients company wide• Manage, track and analytical data collection for refund totals and revenue goals• Respond to Attorney General and BBB Complaints for resolution• Responsible for social media management post to maintain a healthy social media appearance• Responsible for process improvement company-wide using client feedback and analytical data• 2015 Employee of The Year
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Strategic Business CoachNevada Corporate Headquarters Nov 2011 - Jan 2014Las Vegas, Nevada Area• Assist start –up, tenured business corporations and LLC business owners with building Corporate Credit• Manage client profiles to increase business and personal credit reporting • Provide consultation to clients while working with Dun & Bradstreet and Business Experian • Provide coaching on building A+ corporate credit for client base in excess of 600• Led project to improve, maintain and service company website used for client management• Provide options for financing and funding for business owners• Certified FICO Professional• 2012 & 2015 Employee of The Month
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Customer Service SupervisorMedco May 2007 - Apr 2011Las Vegas, Nevada Area• Piloted and implemented marketing program to increase company revenue and drive internet registration• Developed training that led to a 40% reduction in credits applied to customer accounts• Presented the proposal and plan that increased call availability by 10%• Managed attendance, schedule adherence, disciplinary and all dimensions of CSR performance to identify and coach areas of opportunity.• Implemented, trained and managed new coaching platform to maintain site consistency in documentation • Participated in and facilitated special projects for site profitability
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Retention ManagerNextel Partners Aug 2002 - Jan 2007Las Vegas, Nevada Area• Managed Account Service Team tasked with contract negotiations for National Corporate Accounts• Coordinated with National Sales teams for quality assurance and fulfillment• Managed and resolved all escalations/complex issues to maintain key contracts• Set monthly objectives and goals to maximize client satisfaction while achieving revenue objectives• Maintained quality control through one-on-one coaching and observation of team KPI’s -
Sales SupportNevada Corporate Headquarters Jan 2001 - Aug 2002Las Vegas, Nevada Area• Verify new incorporating company information to be submitted to the state• Collect, process and batch all payments for all daily sales• Created and maintained sales staff reports for use by accounting department
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Mail ProcessorU.S. Postal Service 2000 - 2001Las Vegas, Nevada AreaReceive Incoming mail to process for delivery while meeting and maintaining mail delivery turnaround times as mandated -
Contract RecruiterU.S. Marine Corps Sep 1989 - Jan 2000Honolulu, Hawaii• Canvass, screen and prequalify potential qualified applicants for enlistment into active duty service • Maintained above average monthly recruitment goals• Conducted career speeches and presentations to graduating high school class students
Frequently Asked Questions about Marshall Davis
What company does Marshall Davis work for?
Marshall Davis works for Business Tax Solutions
What is Marshall Davis's role at the current company?
Marshall Davis's current role is Director of Operations at Business Tax Solutions.
Who are Marshall Davis's colleagues?
Marshall Davis's colleagues are Shannon H., Dustin Shaw, Cedric Tillman, Cecilia D., Mudasir Zaman, Dana Cummings, Ea.
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Marshall Davis
Director, Brand Marketing Bates Footwear And Hytest Footwear At Wolverine WorldwideRockford, Mi5merrell.com, wwwinc.com, wwwinc.com, wolverineworldwide.com, wolverineworldwide.com4 +161663XXXXX
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