Marshall Heath Email & Phone Number

Cincinnati Metropolitan Area

Manage all operational activities and associated costs of the service center while maintaining a focus on increasing revenue, maximizing production efficiencies and providing superior customer service.

Arcanum, Ohio, United States

Managed 10 employees. Worked to increase the on-time delivery rate to over 90%. Organized better flow in the warehouse to increase productivity.

Cincinnati, Ohio, United States

• Promoted within two years to oversee the operations of eight current and all future sales (distribution) centers.• Managed the product replenishment program to achieve high service levels, planned inventory turns and minimize slow-moving inventory.• Designed layouts for distribution center warehouses.• Improved storage and distribution models with warehouse and customer issues.• Audited performance and conducted employee performance evaluations of Sales Center Managers.• Provided management direction to sales center managers and assisted in hiring and training.• Reviewed budget of expenses, inventory level planning, and staffing requirements to support dealer sales needs.• Managed expenses, and operating ratios to perform at or better than the prior year and budget levels. • Reconciled all physical inventory adjustments in conjunction with Cost Accounting.

Gand Rapids, Mi

• Was nominated and received for the Good Name Award (Employee of the Month) twice in the first 2 years.• Hired, trained, and evaluated (2) employees to work productively with a high sense of professionalism, urgency, and orientation toward positive customer service.• Worked with new and existing customers to grow sales in the territory by 20%.• Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.

Nashville, Tennessee

• Led continuous improvement initiatives which increased productivity and storage capacity.• Hired, trained, and evaluated (9) employees to work productively with a high sense of professionalism, urgency, and orientation toward positive customer service.• Used problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations.

Miamisburg, Oh

• Administered branch sales, service, and operational activities in line with company vision and goals.

Greensboro, North Carolina

• • Managed all operational activities and associated costs of the assigned Distribution Center while maintaining a focus on both increasing revenues and providing superior customer service• Managed expenses, and operating ratios to perform at or better than the prior year and budget levels.• Increased sales by 23%, $1.2 mil in 2015• Increased profitability by 51% (2012-2015) • Monitored product inventory, reconciled all physical inventory adjustments, and minimized slow-moving inventory.• Hired, trained, and evaluated (5) employees to work productively with a high sense of professionalism, urgency, and orientation toward positive customer service.• Managed logistics of shipping and delivery using company trucks and cost-efficient common carriers • Communicate with customers in person at the distribution center and by telephone in entering orders.

Troy, Oh

• Setup and opened a distribution center• Pricing of quotes and orders.• Balancing daily invoices.• Audit open order reports.• Conduct regular personnel reviews with departmental personnel.• Trained staff members in daily warehouse and customer service operations• Unload/load incoming and outgoing orders

Troy, Oh

• Investigate and expedite orders for distribution centers• Keeping distribution centers updated with order changes and delivery dates or other changes such as delays• Order entry

Russia, Oh

• Developed and maintained the product configuration rules and option validation rules.• Insured optimum bill structure, targeted 100% bills of material.• Monitored Engineering Change Orders (ECO) for changes to BOM’s.• Coordinated part number generation.

Russia, Oh

• Monitor production flow, alerting production of upcoming concerns• Support person for department supervisors• Create and maintain various production reports and Pareto charts for downtime issues.• Generated cut sheets to manage operational flow and metrics based on labor productivity• Assigned “labor pool” employees to designated work areas depending on workloads.

Russia, Oh

Bs, Digital Communication, Summa Cum Laude

High School Diploma, Computer Assisted Drafting & Design

Junior Year studied Mechanical Drafting Senior Year studied Architecture Drawing

High School Diploma, General Studies