Customer Service Representative
CurrentDuring my fixed term, full-time role at Enable New Zealand, I worked as a Customer Service Facilitator. This involved learning Enable's main CRM system, ProWorkflow, and creating and managing new referrals that came to us via emails. I was also responsible for managing the emails that came through to our shared mailbox system in Microsoft Outlook. I was also required to answer incoming calls via Mitel, our phone system and to provide the client with a solution to any basic query i.e providing an update on an active referral. I would transfer more complex calls to my co-workers however, to ensure that the client was given the best possible answer, as I was still learning the specifics of the role. A high level of accuracy and speed were needed in the role when allocating incoming emails and loading new referrals.
