Marshall Mcdaniel Email & Phone Number

United States

United States

stacked lumber, closed out carts, assisted coworkers.

United States

1955 Blue Hills Dr Ne, Roanoke, Va 24012

○ Monitor and operate oven, adjusting temperature, air and moisture settings as required.○ Mix toppings and ensure their even distribution onto product.○ Ensure oven settings are to specification for product.○ Maintain production flow in a demanding fast-paced manufacturing environment.○ Coordinate with other areas to ensure smooth and accurate transitions between products.○ Monitor product size, color, shape and temperature for conformance to Quality Assurance guidelines. ○ Relieve team members for breaks.○ Ensure line cleanliness and follow sanitation procedures.○ Wear appropriate PPE○ Assist other team members as needed.

Roanoke, Va

o Offered an increasing array of products by constantly sought out new purchasing venues while maintaining profitability and reducing expenses.o Provided a unique, information-rich shopping experience for customers with detailed individual listings and photographs featuring important product details.o Kept prices low by performing research and collecting, collating and analyzing data for efficient and cost effective product acquisition methods.o Supported customers by answering questions, responding to feedback and addressing negative feedback to ensure customer satisfaction.o Purchased equipment and supplies, set protocols and procedures, and supervised feedback request email submissions.

Roanoke, Virginia Area

o Provided detailed solutions through technology and education by Investigating, providing information and offering help and support via phone and chat for independent insurance agents. o Played a major, proactive role in maintaining the knowledge base for other analysts by Updating and editing work process documents for accuracy, completeness, coherence and comprehensibility to facilitate call resolution.o Helped implement Standard Operating Procedures. o Completed contact management entries for quality assurance and trend analysis.o Mentored, coached and assisted other employees with technical troubleshooting, document creation and information retrieval. o Collaborated daily and often with coworkers, other technical writers, senior analysts and business process consultants to create simple effective procedures, address potential trends and submit system improvements.

Roanoke, Virginia Area

o Designed, built and distributed approximately 40 Multimedia courses in a variety of subjects and updated and maintained a total of over 100 multimedia courses. o Collected and collated test scores in Microsoft Access and distributed to various departments to support training needs and satisfy ISO 9000 requirements. o Consulted with SMEs on processes and researched material online and within the plant. Built a storyboard for each new lesson and captured and edited digital photos and video. o Created charts, interactive exercises and a test. Assembled multimedia within Trainersoft into a coherent course and participated in two internal quality reviews and two external curriculum reviews with the respective department manager. o Monitored and tracked each phase of course construction in project manager while concurrently completing a variety of courses.o Supported safety and Quality policies by maintaining MSDSs (Material Safety Data Sheets), uploading guidelines to the company intranet and becoming OSHA certified. o Assisted course users with technical problems. Participated in and took video and pictures for product quality studies.

Bachelor Of Science - Bs, Information Technology, 3.72

Activities and Societies: Alpha Sigma Lambda honor society Magna cum laude graduateconcentration in software analysis and development.

Bachelor'S Degree, Software Analysis And Development, 3.72

Activities and Societies: Magna cum laude Alpha Sigma Lambda honor societywriting

4.0

30 credits via CLEP