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Marshall Thompson Email & Phone Number
Sr. Business Technology Consultant
at
TTEC Digital
1 work email found
@ttecdigital.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Business Technology Consultant
Location
Austin, Texas, United States
Company size
Who is Marshall Thompson? Overview
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Quick answer
Marshall Thompson is listed as Sr. Business Technology Consultant at TTEC Digital, a company with 1797 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at ttecdigital.com and a matched LinkedIn profile for Marshall Thompson.
Marshall Thompson previously worked as Development Coordinator - AWS Accelerators & Solutions at Ttec Digital and Application Support Engineer II at Rackspace Technology. Marshall Thompson holds Master Of Business Administration - Mba from Louisiana State University.
Company email context
Email format at TTEC Digital
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{first}.{last}@ttecdigital.com
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Profile bio
About Marshall Thompson
Currently focusing on streamlining and improving the customer experience. Through my most recent project(s), I have been responsible for bringing Amazon Connect through all stages of the SDLC, especially transitioning away from legacy telephony systems. Responsibilities include managing, designing, and maintaining customer-impacting functionalities within multiple production Amazon Connect instances, training individuals on Connect and associated applications within the AWS suite, and consulting on best practices in line with the AWS Well Architected Framework.
Listed skills include Teamwork, Microsoft Office, Microsoft Excel, Information Technology, and 34 others.
Current workplace
Marshall Thompson's current company
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Ttec Digital
9 roles
Marshall Thompson work experience
A career timeline built from the work history available for this profile.
Development Coordinator - Aws Accelerators & Solutions
Current
Feb 2024 - Present
Sr. Business Technology Consultant
Originally hired at VoiceFoundry, and VoiceFoundry was acquired by TTEC Digital in Fall 2020.
Jan 2022 - Feb 2024
Application Support Engineer Ii
As an Application Support Engineer, my responsibilities include those of the Unified Communications and Business Operations Analyst roles, with an extensive and intimate knowledge of the communication tools leveraged by Rackspace to facilitate customer support. This role involves a heavy involvement in managing the customer experience and agent experience.
Nov 2021 - Dec 2021
Unified Communications Operations Analyst Ii
As a Unified Communications Operations Analyst, my responsibilities include those of the Business Operations Analyst role with a deeper specialization in managing and reporting on internal and external communication platforms and global customer support.
Jan 2020 - Nov 2021
Business Operations Analyst Ii
Current focus revolves around designing an improved customer experience at a global level, in tandem with my previous responsibilities as a junior analyst. The main goal is to provide customers with a streamlined, intelligent experience as they engage their dedicated support team(s).
Jun 2019 - Dec 2019
Business Operations Analyst I
Main responsibilities include managing, maintaining, and coordinating deployment for the enterprise Amazon Connect infrastructure within Global Technical Support. This includes data analysis for the customer and agent experience, end-user training, and managing / prioritizing stakeholder expectations. Additional responsibilities include meeting with Amazon.
Jul 2016 - Jun 2019
Student Worker
Main responsibilities included basic clerical activities and office maintenance for the Information and Operations Management Department at Mays Business School. More granularly, this position required extreme discretion in handling Dean, Professor, and Student information (including department finance, payroll, test key, and grading data).
May 2014 - Dec 2015
Intern
Responsible for the Process Improvement Project for the Service Desk Hardware Deployment team. Efforts improved imaging station infrastructure by 150% and increased network efficiency by nearly 500%. The deployment process, as a whole, reduced the workload from a 7-day task to a 3-day task. Through this effort, backlog was removed entirely and provided a.
May 2015 - Aug 2015
4 education records
Marshall Thompson education
Master Of Business Administration - Mba
Louisiana State University
Graduate Certificate, Emerging Information Technologies For Business
Louisiana State University
Bachelor Of Business Administration (Bba), Management Information Systems, General
Texas A&M University
Education record
James Bowie High School
FAQ
Frequently asked questions about Marshall Thompson
Quick answers generated from the profile data available on this page.
What company does Marshall Thompson work for?
Marshall Thompson works for TTEC Digital.
What is Marshall Thompson's role at TTEC Digital?
Marshall Thompson is listed as Sr. Business Technology Consultant at TTEC Digital.
What is Marshall Thompson's email address?
AeroLeads has found 1 work email signal at @ttecdigital.com for Marshall Thompson at TTEC Digital.
Where is Marshall Thompson based?
Marshall Thompson is based in Austin, Texas, United States while working with TTEC Digital.
What companies has Marshall Thompson worked for?
Marshall Thompson has worked for Ttec Digital, Rackspace Technology, Texas A&M University, and Rackspace, The #1 Managed Cloud Company.
How can I contact Marshall Thompson?
You can use AeroLeads to view verified contact signals for Marshall Thompson at TTEC Digital, including work email, phone, and LinkedIn data when available.
What schools did Marshall Thompson attend?
Marshall Thompson holds Master Of Business Administration - Mba from Louisiana State University.
What skills is Marshall Thompson known for?
Marshall Thompson is listed with skills including Teamwork, Microsoft Office, Microsoft Excel, Information Technology, Public Speaking, Organizational Leadership, Customer Service, and Leadership.
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