Marshall Watson Email & Phone Number

Denver, Colorado

Greater Denver Area

Lone Tree, Co

Internal IT and system admin for over 5000 computers (US, CA, and EUR ). Cardno being an engineering company, I am responsible for maintaining incoming (emergency) ACD calls, Skype IM tickets, and manually submitted tickets. Our team of five is first contact for any internal employees that needs access to, Servers, Distribution groups, software installs etc. Or any issues our user might come up with throughout the work day. Work is really fast pace, with around 80-125 tickets being opened daily. Key Results:• Worked 10-25 tickets a day, while managing incoming calls, IM’s, and general queue.• Used troubleshooting techniques to solve technical incidents in a timely manner.• Granted users access to emails list, servers, distribution groups etc.• Installed complex software. (AutoCAD and 3D programs)• Managed and reset expired user credentials in AD tools.• Worked with VPN and FTP settings/access.• Setup new hire workstations/and resolved Hardware • Great Customer service, 100% reviews

Greater Denver Area

Full service third party IT Support for HP and Avast Security. Responsible for service calls and working multiple calls at one time. Reached out to other Technicians, as needed and increase knowledge base. Kept email inquiries up to date.Key Results:• Worked 3-4 tickets at a time, while taking general question calls.• Issue resolution. • Maintained service quality & turn times.• Customer Rapport ratings maintained at 99%

Greater Denver Area

Responsible for 5am shipments, which included: unloading trucks with forklifts, receiving inventory, processing, maintaining overstock, and stocking retail floor.Key Results:• Managed warehouse flow.• Kept overstock organized.• Merchandising inventory on retail floor.

Arvada, Co

Duties included pulling wire, preparing wire for plugs & fixtures, installing cans/fixtures, and maintaining an organized job site.

Associated Of Occupational Studies In Information Technology, Information Technology / Cisco Computer Programing & Networking Technologies, 2.8

Activities and Societies: -GEN ED basic -Information Technology skills -Microsoft Office -Microsoft Server -Hardware & Software -Security.

Criminal Justice, Law Enforcement Intelligence Analysis, 3.0

Activities and Societies: Founding father and memeber of KAPA SIGMAGen Ed & Legal courses

Ged, General Studies