Senior Vice President, Global Technology And Operations
Charlotte, Nc, Us
•Built transformational capability to help leaders better manage $11bn of technology expenses by capturing detailed activity data on how 85,000 people spend time, what drives their work, and how it relates to business processes and products. Received strong backing from the Chief Technology Officer and other C-suite leaders.•Drove material changes to enterprise allocations to better align costs to drivers that business leaders can control. Leveraged rich dataset to support business cases delivering operational excellence ("OpEx") and cost management across the bank.•Directly managed team of 20 program managers, business analysts, data scientists, product managers, data architects, and BI developers. Provided strategic vision for the program, developed frameworks and roadmaps for product delivery, oversaw development, drove adoption and integration with existing enterprise processes, and regularly influenced senior leaders.•Delivered capability using an agile framework, rapidly iterating pilots to test concepts and improve the product, including automating data capture for ~30,000 people and leveraging Machine Learning and Natural Language Processing.