• Servicing, and compliance of Trade Finance Transactions initiated by branches• Control functions like commission receivables for guarantees issued against counter guarantees of foreign banks, invocation, office accounts monitoring• Co-ordination with business groups for customized solutions, and training of customer service managers for improvement in customer experience Accomplishments:• Reduced the levels of commission receivables from overseas banks by over 75%• Revamped margin reconciliation , and raised TAT achievement to over 90%• Introduced measurement of STP, and improved STP by over 50% • Trained Mid Offices in documentary requirements for getting transactions first time right.• Brought about change in system parameters leading to rationalization of non value adding processes• No adverse comments found in any concurrent audit report

Monitor and ensure compliance to audits including fulfillment of pending compliances/ covenantsPrepare customized post sanction documentation aligned to nature of sanctioned facilities and individual termsSet up limits based on requisite approvals and clearancesDraft appraisal notes and obtain sanctions, arrange to get the mandated documents executedAchievementsMaintained pending compliances at a low level

Worked across Departments of Centralized Trade Services covering Bills( Export & Inland - Clean, Documentary & under LC), Discounting, Bank Guarantees, Remittances( Export, Import, and Others), Packing Credit, Post shipment Credit, and Letter of CreditInvolved in processing of trade transactions initiated by branches in compliance with external regulations and internal policies/ proceduresImplemented various process improvement initiatives aimed at minimizing turnaround time, errors, improving customer service, productivity and audit scoresMinimized risks in coordination with legal teams, customers and beneficiaries Provided customized solutions for LC/BG transactions which seemed to face challengesTrained new recruits in processing of trade transactions , and Trade Desk officers at branches in handling customer requests, and queriesInvolved in implementation of CRM in the unitAchievementsAcknowledged for successful recovery of significant amount of previously short collected packing credit interest through identification of process lapse in finacle usagePlayed key role in accomplishing audit score in excess of 90%Distinguished for efficient management of team handled 60000+ transactions in FY 2010-2011

Managed retail operations like Clearing, Cash, Distribution of 3rd party financial products, account opening and modification, and account servicesWorked on retail FOREX services like travelers’ cheques, procurement/ issues of foreign currency, demat, merchant banking activities like public issues and buyback transactionsLed a team in centralized clearing, cheque collectionsManaged account with clearing house by maintaining optimal balance, and earning income by lending from call money marketManaged suspense accounts, and general administrationImplemented workplace transformation model 5SAchievementsInstrumental in enhancing audit rating to Outstanding - 2 notches over preceding yearRecipient of Executive Director commendation for the branch based on customer satisfaction survey resultsWinner of Executive Director Award for self sourcing of deposits

Managed various aspects related to service & compliance pertaining to inward & outward clearing, cash, drafts, deposits, lockers, public issues, account services, ATM operations, and channel migrationInvolved in setting up and management of centralized outward clearing for Chennai branchesAchievementsSignificantly contributed to growth of new branch of Times Bank from inception stageWorked on migration of systems/ processes of Coimbatore branch of erstwhile Times Bank Ltd in Kapiti to HDFC Bank Ltd in Finware and Microbanker

Servicing of deposits, loans, and cash, running of end of day processes