Marshall Bannon Email & Phone Number

Greater St-Catharines-Niagara Metropolitan Area

• Managed and supported security access for a two-organization network across seven sites.• Conducted vulnerability testing and risk analysis.• Coordinated and performed internal and external security audits.• Analyzed security breaches to identify root causes.• Maintained expertise in security controls: endpoint protection, firewalls, intrusion detection, web and email security.• Utilized data encryption methods and performed risk assessments on data processing systems.• Collaborated with the Cyber Security Manager on security awareness programs.• Participated in the planning and implementation of security policies and procedures aligned with company goals and regulatory requirements.• Provided mentorship and acted as an escalation point for the Service Desk.• Engaged in on-call rotation for security incidents.

Hamilton, Ontario, Canada

• Provided expertise and practical assistance in delivering services to comply with established standards.• Identified, evaluated, and prioritized problems and complaints to ensure that inquiries were successfully resolved.• Carried out investigative work on a variety of requirements, information flow, and processes.• Elicited additional information from users to accurately diagnose problems.• Implemented non-standard solutions and workarounds.• Evaluated hardware, software, and transmission service alternatives as business requirements changed.• Localized and rectified faults in network connectivity and applications and responded to non-routine user problems.• Analyzed, examined, and validated processes.• Interpreted technical and procedure manuals for non-technical users.• Wrote programs of moderate complexity using various computing and scripting languages.• Debugged computer program code.• Developed and modified interfaces for existing applications and systems while maintaining the integrity of data and processes.• Provided technical advice on network and system applications.• Provided advice to users regarding security, equipment configuration, and provided advice to customers on alternative and recommended approaches to computing systems solutions.• Planned and coordinated system and software installations.• Installed and repaired various hardware, software, and computer peripherals.• Supported and troubleshooting user problems to determine if the problem was hardware, software, or procedural.• Interacted with others to facilitate and promote the effective use of information technology.• Evaluated requests for new and changes to existing computer hardware, software, and peripherals and made the appropriate recommendations.• Updated and maintained a complete inventory of computer hardware, software, and peripherals.• Planned, scheduled, and monitored own work within short time horizons.

Hamilton, Ontario, Canada

• Assisting in setup of IT equipment and infrastructure at the YHM1 fulfillment centre• Deploying Windows, Ubuntu and Android OS images to various devices including workstations, laptops, thin-clients, tablets and handheld scanners; ensuring all devices are updated and in compliance with company policies.• Enabling network access by configuring network devices (setting access port VLANS, DHCP reservations ect.), and troubleshooting connectivity issues.• Installation/configuration of software and providing technical support for AWS web applications being used in day-to-day operations.• Various account management responsibilities including enabling user Active Directory + Exchange email accounts, managing VPN security keys, account unlocks and password resets.• Purchasing, receiving, assigning and tracking equipment through asset management program.• Setup, maintenance and support for networked multi-functional printers as well Zebra label printers.• Configuration of FC equipment including keypads, wired + wireless RF/RFID scanners, and scales.• Supporting AV equipment including projectors, audio systems, microphones, and displays.• Assisting senior colleagues with roles and responsibilities.• Training junior colleagues.

Belleville

• Remote and onsite IT support for a variety of different industries including but not limited to healthcare, manufacturing, trades and retail • Diagnosing, troubleshooting and resolving technical issues with computers, applications, printers, networked storage and mobile devices• Installation of software, hardware and networked devices• Maintenance and support of network security devices including firewalls, VPNs and routers• Working in on-premise, hybrid and Azure Active Directory environments performing various tasks such as user + group policy management, and access control to SharePoint sites or other network resources.• Planning and performing Microsoft 365 email migrations and managing Microsoft 365 environments.• Assisting senior colleagues with projects, daily roles and responsibilities• Training junior colleagues

Toronto, Ontario, Canada

• Providing college-wide support for end users• Diagnosing and resolving hardware and software issues on desktop and mobile devices• Installation of software, hardware and networked devices• Implementation of campus mass-notification systems• Support for various Audio Visual equipment • Scheduling classroom and auditorium bookings

Toronto, Ontario, Canada

• Providing front-line support to staff, administrators and faculty via email, telephone, remote assistance and in person. • Troubleshooting and resolving problems related to supported computer hardware and software products, and mobile devices. • Ensuring users can access the University and related computer network systems and resources. • Managing the resolution of problems reported through the Help Desk. • Tracking warranties and making warranty claims. • Updating/imaging workstations and laptops. • Using Systems Management tools to deploy software, workstation images, mobile device configurations and maintain patches.

Bachelor Of Science, Computer Science

Advanced Diploma, Computer Systems Technology