Marshall Briggs, Mba Email & Phone Number

Utah, United States

In my 15 years as a Materials Purchasing Principal at TA Instruments, I have consistently exceeded objectives of quality of parts (98%) and on-time delivery (95%), while reducing purchase price variance. I lead product pricing negotiations and contractual terms with domestic and international suppliers. I successfully transitioned product sourcing and purchasing from Sweden while strengthening key European supplier relationships. I reduced inventory shortages and discrepancies by developing customized reports and analyzing data from SAP that contributed to a 50% increase in production over the past four years by maintaining a reliable, lean inventory. I perform cost analysis and volume planning for major commodities, review proposals and analyze trends, and develop corrective action plans for critical suppliers not meeting performance expectations.

At Power Innovations, I decreased cost of goods for just-in-time production by strategizing equipment and component purchasing, while also decreasing product delivery time. I did this by effectively interacting and managing resources and vendor relationships. I developed a catalog of difficult-to-find components for new product introduction.

Utah, United States

As Director of Support Services at Lineo, I defined performance metrics and strategies for direct reports to ensure that service contracts exceeded customer expectations. I consolidated the support organizations from six acquired companies in order to meet the same standard of support quality.

Provo, Utah, United States

With my nearly 11 years at Novell, I increased response service levels from 40% to 95% and decreased resolution time by 25%. I worked with outsourced support suppliers to implement best practices for technical support. I was an integral part of a team that achieved ISO 9001 registration and implemented continuous improvement processes. I was able to work with teams in Peru, Chile, Japan, Taiwan, Brazil and other countries to streamline processes and provide consistent and uniform customer services.I was responsible for the coordination of outsourcing relationships and projects for an organization of over 300 support engineers and management teams. I was able to reduce response time of outsource partners by 80% by closely managing multiple relationships and implementing uniform procedures. I defined the strategies for call center call routing, call distribution, and queue management that reduced customer confusion and hold times.

Mba, Business Management

Concentration: Finance

Bs, Management Information Systems

Minor: Spanish