Marshall Chang Email & Phone Number

California, United States

Operations consulting, product development and AI projects.

San Francisco, Ca, Us

An exclusive community for operations leaders at the top 150 e-commerce startups.

Brooklyn, New York, Us

Key Achievements at Misen:★ Rapid Turnaround: Led a comprehensive restructuring that turned Misen around to profitability within 60 days and sustained 18 consecutive months of EBITDA profitability. Successfully navigated the company out of Chapter 11.★ Strategic Reinvestment: As the top operational executive, enabled reinvestments from the entire board and existing investor base through targeted operational initiatives that ensured long-term financial stability.★ Dramatic Margin Improvement: Transitioned two 3PLs within 12 months, improving margins by over 15%. Managed supply chain, product development, people operations, customer experience, and Amazon P&L with a focus on operational excellence.★ Data-Driven Focus: Leveraged unit economics to make data-driven decisions on SKU-level profitability, marketing investments, and overall efficiency.★ Strategic Business Development: Negotiated Misen's first retailer relationship, achieving nationwide distribution and comprehensive omnichannel support. Closed several deals that contributed to profitability during restructuring.Misen, often referred to as a "Kickstarter darling," has launched several multi-million dollar campaigns on the platform. The initial Kickstarter campaign in 2015 aimed to create a high-quality, affordable chef's knife and raised over $1.2 million from more than 13,000 backers, laying the foundation for Misen's reputation for delivering premium kitchen tools at competitive prices.Industry Recognition:★ The Kitchn praised the Misen Carbon Steel Wok for its superb heat responsiveness and lightweight design.★ Wirecutter (The New York Times) praised the Misen non-stick pan for its heat distribution, solid flat base, silicone-sleeve handle, and large cooking surface.★ Epicurious lauded the Misen Carbon Steel Skillet for its versatility and performance.★ Kenji López-Alt described the Misen chef's knife as the "holy grail of knives" for its balance, sharpness, and affordability.

San Francisco, Ca - California, Us

MBX (formerly Memebox) is a venture-backed multi-brand beauty incubator headquartered in San Francisco. MBX’s portfolio of brands (I Dew Care, Nooni, Kaja Beauty, Pony Effect, I’m Meme and Otzi) are developed in-house and co-developed with strategic partners like Sephora and Ulta, using data-driven insights to identify white space opportunities in the market. All products are made in Korea, leveraging the latest K-beauty innovations in the formula, packaging, and speed-to-market. Key partners in the US include Sephora and Ulta.Promoted to officially lead North America Operations, which contributed to 40% of global revenue. Highlights -★ Enabled a Q1 YoY revenue increase of 94% with an YoY EBITDA pivot from loss to profit.★ Secured the onboarding of Kaja Beauty for Kohl’s launch in August 2021.★ Drove sell-out on Target.com to enable consideration for in-store placement.★ Drove implementation of DTC relaunch and transitioned to a new fulfillment model that enabled a nearly 40% decrease in costs.★ Achieved highest historical revenue quarter in the history of the North America operations. ★ Created visibility of unit economics and total landed cost for over 300 skus on Amazon, which enabled North America growth and core P/L drivers. ★ New and expanded distribution under leadership: Target.com, Costco.com, extended contractual relationship with Sephora that secured additional distribution into Kohls.

San Francisco, Ca - California, Us

Hired as senior executive to lead global supply chain and role quickly shifted to ensuring supply continuity of North America operations through COVID. Highlights - ★ Inventory levels reduced by over 46%, while supporting 57% YoY topline growth and increasing service levels across all retail and online channels.★ Stabilized the supply for critical hero product launches that experienced severe quality disruptions.★ Implemented postponement strategies that reduced lead times by up to 65%.★ Forced to downsize supply chain team and single-handedly operate the North American supply chain during the height of the COVID.★ Enabled the 20x growth of Amazon by shifting global excess inventory, creating supply and demand visibility.

San Francisco, California, Us

Fastest growing feminine care company in the US. Y Combinator S15. Acquired by Procter and Gamble in Feb. 2019.Highlights:• Enhanced demand and supply plan. Result: 12 mth planning visibility of supply risks.• Transitioned supply chain to enable 300+ basis point GM improvement through supply chain design changes, planning enhancements, pricing negotiations.• Defused CM-related issues: intellectual property, quality, and supply availability.• Led SKU-level margin analysis, regulatory documentation, supplier documentation and growth projections for due-diligence.• Driving post-acquisition supply chain integration: Supply and demand planning, China operations, logistics.

San Francisco, California, Us

Recruited to fill a leadership void. Oversaw operations and account portfolio that accounted for 35% of global revenue. Led 4 teams of 27 operations managers, associates, and sales executives accountable for mid-market segment growth and NPS for SF region (including 20 states).Highlights:• Sustained a 30-day running NPS of 70+ over a 4-month period • Identified and spearheaded sales tweaks that resulted in a 3x lead generation increase.

Shenzhen, Guangdong, Cn

As a core team project member, developed the product side strategy, operations, and change management plan for a struggling business unit at China’s largest courier company.

Espoo, Southern Finland, Fi

Post Microsoft acquisition of Nokia.Promoted as site leader, category head, and transformation agent after Microsoft-Nokia acquisition to lead a global, Beijing based team of 14 material managers and availability specialists. Acted as the primary liaison between strategic sourcing and global planning organization.

Espoo, Southern Finland, Fi

Leading transformation agent at Nokia’s #1 Lumia factory. Reported to Nokia China GM, under SVP, and SD Manufacturing. Expanded scope to include Quality Department and assumed leadership of team of > 300 (up from 14 within 1.5 years). Directed portfolio and project management, lean operations, industrial engineering, assets and investments, product quality, process quality, material supplier quality, and quality systems.

Espoo, Southern Finland, Fi

Responsible for driving high impact strategy development and planning of advanced research portfolio for Nokia Research Center throughout the growth economies, which comprised of 40+ projects.

Espoo, Southern Finland, Fi

Responsible for leading the marketing efforts of advanced technology projects covering the growth economies region (Africa, China and India) for Nokia Research Center Growth Economies Lab.Awards and Recognition: CTO Operations Regional Champion, Regional Quality Award.

Product VP and General Manager, Idapted (acquired by Eluetian Technology)General Manager, 1on1 Mandarin Language School (acquired by private equity)Sales and Business Development roles

Master Certificate In Supply Chain Management And Procurement, Logistics, Materials, And Supply Chain Management

Advanced Mandarin Training (Business Focus) At Inter-Univeristy Program (Iup)

Ba, East Asian Studies (China Concentration)

Education record