George Marshall Email & Phone Number

New York, Ny, Us

Tempe, Az, Us

Established a project management office. Developed metrics and KPI’s to drive process improvement, project execution and customer satisfaction. Implemented PMO governance and process to improve project transparency, execution, and quality for agile and waterfall project management. Utilized metrics identify areas for improvement and to drive continuous improvement across cross-functional teams.• Managed teams of 6 project managers, 6 Microsoft architects and engineers, 5 network architects, engineers, field engineers.• Implemented tracking, accountability and KPI’s for pre-sales that improved scoping and contract creation throughput time• Coaching, mentoring and training project managers, assisting them in driving 80 consecutive projects successfully.• Manage and track all project budgets through project life cycle• Develop templates for project documentation• Anticipate needs of business clients and propose technical solutions• Manage IT architecture, software design, software testing, business analysis and data architecture teams• Influence company vision on professional services implementation• Implement performance metrics to drive improvement of project and product quality standards• Standardize project documentation by developing project templates• Trained project managers in methods to develop project plan• Developed collaborative and cooperative teams• Single escalation point for customers, PM’s and Vendors. Developing creative, achievable solutions to delight the customer

North Ryde, Nsw, Au

North Ryde, Nsw, Au

• Enterprise level Project Manager, agile development projects that span 4 companies (Aristocrat, BigFish Gaming, Plarium and Product Madness) with stakeholders and team members in multiple countries (US, UK, AUS, Israel, Ukraine, Argentina and India).• Managed IT Security strategic portfolio, product roadmaps and product impacts, ensuring they translate into comprehensive engagement strategies.• Established a test organization within IT with proper tools and governance to provide effective user acceptance testing and standards.• Mentor and train project managers, in project engagement, documentation, delivery, and process compliance.• Manages up to 5 different projects in construction, IT, and Global Information Security simultaneously, ensuring successful delivery and delighted stakeholders. • Negotiate project scope, schedule and budget and forecast project estimates.• Assisted in translating functional requirements into technical requirements

Phoenix, Arizona, Us

Program/Project Manager within the IT PMO Team. Detailed financial analysis using accrual accounting, working cross teams to collaborate and enable project success. Packaged software implementation, integration, and customization. Contract negotiation and management.• Program/Project Managed/Delivered: ServiceNow, Interactive Voice Recognition, Online Power Outage Map, Meridian digital document repository, PeopleSoft• Managed agile development project teams with multiple scrum teams coordinating interdependencies and managing risk • ServiceNow New Implementation Program/Project Managed: Managed ServiceNow Implementation projects from Ideation through vendor selection and SOW approvals to requirements gathering, implementation, test, delivery and change management• Manage multiple service provider contracts with various billing cycles to ensure compliance and program success – moved away from T&M contracting to Firm Fixed vendor contracts with payable milestones to improve project delivery and vendor accountability • Drive feature and milestone brainstorming sessions with technical service providers and customer stakeholders to elicit customer desired outcomes, translate to features and user stories, drive SOW development and negotiations • Cultivate partner relationships with contract service providers and management to improve communications and transparency and improve accountability that identifies and manages risks early, lowering costs and improving schedule adherence • Mentor and train junior Project Managers in complex/detailed budget forecasting, tracking and management • Project planning, project documentation, project financial management and tracking• Elicit business requirements, prioritization of business requirements, translation of business requirements to technical requirements• Kanban defect resolution and enhancements• Coordination with other programs and projects for project interdependencies and integrations

Detroit, Michigan, Us

IT Project Manager, General Motors, Chandler, AZ 2014-2019 IT Project Manager working Customer Relationship Management and online shopping applications in agile and waterfall developmentProjects Managed/Delivered: Customer Relationship Management, Shopping Tools and online shopping vehicle configurator. Project Manager for custom application development that uses Agile development and Angular JS, Java, C++ and other software technologies• Deliver over $20M in direct customer benefit every year as Project Manager for software development• Successfully manage an infrastructure and security upgrade to update and lift and shift 23 applications with 12 project teams simultaneously earning the top-level GM Recognition Award for “It’s on Me, Be Bold and Innovate Now” • Strategize, establish and integrate agile framework with all sprint ceremonies within enterprise PMO framework • Lead daily scrum, sprint planning, backlog grooming, sprint retrospectives, testing and root cause analysis for software defects. • Contributed to continual process improvement by providing measurable feedback and influence.• Lead enterprise level agile waterfall software development projects• Coordinate and schedule complex integration dependencies with other project managers to effectively manage risk and ensure schedule compliance• Coordination and cooperation with verticals and other project managers to manage project dependencies and interdependencies• Drive workshops to develop project scope, and schedule• Concurrent project delivery on-time and on-budget• Worked on a tiger team to improve requirements quality and ultimately project/product quality

Fairfax, Va, Us

Systems Engineer, General Dynamics Mission Systems, Scottsdale, AZ 2013-2014Systems engineer on Military Intelligence C4I Systems• Lead workshops and brainstorming sessions to elicit customer desired outcomes and translate into technical requirements• Develop use cases, work flows, SysML models, system specification documents and data flow diagrams• Analytical experience – gather business requirements, interpret business requirements into technical solutions• Conducted end user workshops and demonstrations to improve customer centric design and usability of systemsTest Engineer/Test Manager, General Dynamics Mission Systems, Scottsdale, AZ 2007-2013 Systems test engineer and test manager on Military Intelligence C4I Systems. • Develop test plans and test cases for complex hardware and software systems.• Develop quality metrics and provide accurate reporting• Root causal analysis for defects• Develop UAT test plans and test cases and lead UAT• Manage resource allocation and multiple project test timelines

• Resolve issue with moisture causing directional antennas to freeze and fail in environmental testing that saved over $12M in rework and schedule delay resulting in a top-level award from the VP of Engineering• Manage daily work of 10 Test Engineers in Systems and Environmental testing to ensure high level of quality and schedule adherence

Arlington, Virginia, Us

• Maintenance Platoon Sargent, manage daily activities, career progression and performance of five junior leaders and 45 soldiers • Manage maintenance, deployments and operations of the first surveillance drones (UAV’s), proving their effectiveness for military applications

Master'S Degree, Systems Engineering

Bachelor Of Science (Bs), Information Technology