•Manage Billing & RM Process and System Merger Integration Projects•Represent Billing & RM on cross-functional project teams•Create process documentation for new and updated policies & procedures•Create training and process documentation for new systems and upgrades to existing systems. •Facilitate systems & process training (virtual and classroom)•Collaborate with Finance, Legal, Client Care, Communications, Sales Support & Sales Training on processes & systems with cross-functional impacts•Development and ongoing administrator of the new Billing & RM Intranet Homepage (Vendor: Interact Intranet)

•Represent Credit & Collections on cross-functional project teams•Participate in business requirements gathering for new systems and system consolidations•Development of Credit policies and procedures•Create and maintain all process documentation•Create training documentation for new systems and upgrades to existing systems.•Facilitate Credit & Collections process, systems & new hire training•Collaborate with Finance, Legal, Communications, Sales Support & Sales Training on Credit processes & systems with cross-functional impacts•Reviewed account escalations•Completed credit investigations on clients participating in new product pilots launched by Marketing•Performed extensive investigations for Security researching potential fraudulent sales •Created all credit related forms•Back-up Credit Supervisors

•Rendered credit decisions on businesses requesting monthly billing terms utilizing internal and external sources -Internal payment history -External credit bureaus (Experian, D&B and Equifax) Business Credit Report Consumer Credit Report (adherence to FCRA guidelines) -Secretary of State -State licensing verification -Bank & Trade References

•Held administrative support positions of increasing responsibility, successfully supported 1.Collections Manager 2.Credit Manager 3.Corporate Treasurer / Director of Credit & Collections 4.Executive Director – Client Care & Receivables Management•Coordination and assignment of Executive Complaints, Regional Complaints and Attorney General Complaints•Teambuilding and Event Planning•Managed and coordinated three departmental moves to new facilities (100+ employees impacted)•Facility Management (when occupying non-GTE building) -Vendor management (coffee, snack machine, office equipment) -Point of contact for Building Property Manager -Coordinate activities with internal Facilities team -Badge management•Departmental Point of Contact for all Human Resource and Finance Policies inquiries•Invoice processing•Time & Expense Reporting•Procurement of office supplies•Maintain all employee confidential files•Manual tracking of employee merit increases•Credit Analyst Back-Up

•General administrative duties•Receptionist

•Extensive Customer Service•General clerical duties