Marshall Ignacio Email & Phone Number

New York, United States

Greater New York City Area

• Follow department procedures and protocols using provided checklists and instruction guides
• Coordinate workflow, monitor queues and identify potential issues
• Perform second-level troubleshooting for telephone system and mobile device issues
• Serve as an escalation point for other team members, assist with troubleshooting as needed
• Track assets through life cycle in Asset Management System
• Monitor inventory levels and make recommendations for equipment purchases and obtain quotes. Assist with developing needs for annual budget.

New York, New York, United States

Greater New York City Area

Perform Moves, Adds, Changes, Deletes (MACD) work related to all North America sites on Cisco Unified Communication Manager. Create and manage voicemail accounts on Cisco Unity Connection system. Troubleshoot and resolve issues with Cisco phones 7960, 7965, 7970, 7971, 7975. Manage a variety of voice gateways located at various sites including VG224 for.

Troubleshoot and resolve issues related to Windows 7 and Windows XP systems. Administrate Active Directory. Administrate VoIP phone/voicemail system using Cisco Call Manager, Cisco Unity and Cisco Unity Connection. Manage PC’s in SEP console for Anti-virus. Administrate mobile devices through Airwatch MDM console. Administrate Blackberry devices through.

Greater New York City Area

Duties: Troubleshoot and resolve issues related to Windows XP systems. Configure and setup new and replacement PC’s for users. Provide System and Network administration for users via Active Directory. Educate users and resolve issues related to Office 2003 and Adobe Acrobat applications. Provide remote assistance to users when applicable. Provide support.

Boise, Idaho Area

Duties: Troubleshoot and resolve issues related to Windows 2000/XP systems within the Navy/Marine Corp Intranet (NMCI) network. Extensive knowledge of Dell desktop and laptop systems running Windows 2000/XP in an Enterprise Network environment. Troubleshoot and resolve issues pertaining to all Microsoft applications including the Office 2003 suite of.

Greater San Diego Area

Duties: Setup and configuration of new system. Identify and properly prepare user’s migration data on legacy system. Verify network connectivity and resolve any connectivity issues. Perform migration of user data to new NMCI system. Associate relevant aspects of user data to new software on NMCI systems (i.e. Personal folders, Contact Lists, Calendar from.