Keelin M. Email & Phone Number

Lake Bluff, Illinois, United States

Mundelein, Illinois, United States

Managed reservations made online, in-person, and over the phoneAssisted guests with concerns, questions, and complaints in a timely and friendly mannerCollected guest balance at the time of checkoutWorked with other staff members to ensure that all guest rooms met brand standards and accommodated any special client needsExplained local attractions, restaurants, and amenities to guests

Maximized profit and revenue through upselling and cross-selling techniques.Worked in close collaboration with team members to ensure customers received high-quality service.Practiced open communication with team membersCompleted proper closing and opening side work tasks as trained and requested

Managed reservations made online, in-person, and over the phoneAssisted guests with concerns, questions, and complaints in a timely and friendly mannerCollected guest balance at the time of checkoutWorked with other staff members to ensure that all guest rooms met brand standards and accommodated any special client needsExplained local attractions, restaurants, and amenities to guests

De Kalb, Illinois, United States

Maximized profit and revenue through upselling and cross-selling techniques.Worked in close collaboration with team members to ensure customers received high-quality service.Followed Texas Roadhouse's Service with HEART trainingEnsured guests had an excellent experience from beginning to end by providing an exceptional restaurant experience- line dance included.

Industrial And Organizational Psychology

Activities and Societies: Phi Theta Kappa, Psi BetaCurrently on an accelerated track to receive both bachelors degree and master’s degree.

Associate Of Arts - Aa, History

Activities and Societies: Phi Theta Kappa, Psi Beta, Alpha Sigma Lambda, and National Society of Leadership and Success