Training users and fellow IT staff members in systems and software Hardware and software troubleshooting Maintaining 32 racks in offsite data center, 20 racks in onsite data center and 8 IDF closets. This includes (but not limited to): racking, cabling, configuring and documenting equipmentAudio/visual equipment support for 50+ conference roomsPrint server managementPhone system (CUCM) support leadSecurity system (badge and video) support leadNetwork administrator System administrator (physical and virtual systems)

Fulltime onsite resource for companies such as Denham Capital Management, Talisman Energy and Avista Capital Partners. All of which are major players in their respective industries.-HelpDesk support for over 1000 users internationally. Issues included anything from a mouse not working properly to reimaging a machine.-Deskside support for over 1000 users within the Greater Houston area. -Serverside support for 35+ companies in areas including, but not limited to, Active Directory maintenance, Exchange (2003, 2007 and 2010) troubleshooting, configuring and maintenance, and application installation and maintenance. I also have an in depth skillset with Group Policy Management, folder secuirty and Terminal Server installations.-Telecom experience includes Avaya and ShoreTel and Cisco Unified Communications Manager/ Cisco Unity Connections-Networking experience includes Internet cutovers, Cisco ASA configurations, Wireless Access Point installs, and switch gear installation. Like any good technician, I can also make my own ethernet cables (straight through and crossover).-Ticketing systems that I am familiar with are ConnectWise and Kaseya-Antivirus experience include AVG, Kaspersky and Symantec Endpoint Protection-Mobile management systems include Blackberry Enterprise Server and Mobile Iron

Network Security, Server Maintenance, and Communications departments Created Excel spreadsheets that presented the data from Duke's pipelines in a proficient mannerEnhanced Access spreadsheetsSet up Cisco wireless routers for use on the Duke Energy network