Marshall Lowry Email & Phone Number

Austin, TX, US

Texas, United States

Austin, Texas, United States

• Systems administrator responsible for managing the Lab hardware, ensuring continuous readiness and availability of the Customer Support and Education Technical Labs. Responsibilities include:
• Racking/unracking enterprise class data center network and server equipment.
• Routing basic data center cabling
• Labeling of connections, cables and associated servers and networking equipment.
• Configuration and maintenance of security, network, storage and server equipment under the oversight of the Lab Manager
• Maintaining security and regulatory compliance of servers, storage and related infrastructure

Austin, TX

• Responsibilities include environment design and build out, systems and product installation, writing documentation, on call/after-hours support work as needed for urgent escalations, off-peak systems maintenance, etc..
• Responsible for deploying, managing, and maintaining VM’s for various projects/tests with various OS and software requirements, Windows XP-10, Server 2012-2016, various Linux distributions.
• Responsible for deployment of new hardware including initial OS install, update, and configuration. Setup and configuration of Dell iDRAC and installing Centos7, ESXi 5.5/6/6.5, and Windows Server.
• Upgraded environment of 80+ hosts from ESXi and vCenter 5.5 to 6.5 and some 6.7.
• Provides operational / Engineering support for onsite and remote infrastructure.
• Responsible for day to day activities, project work and capacity management for hardware located in onsite test lab and remote data center.

Frisco, TX

• Contributes to all facets of the IT strategy with emphasis on user management, data management, endpoint virtualization, security, and encryption. Responsible for consulting division management regarding technology for.
• Responsible for identifying and planning future strategic initiatives and improvements related to hardware, software, and virtualization.
• Leads and participates in writing and reviewing documentation while enhancing existing policies and procedures to ensure user and company goals and requirements continue to be met.
• Identify and resolve system defects in order to provide continuous business operation
• Constantly interact with division management discussing changes and requirements to promote an environment with improved productivity.
• Served as primary project liaison for group during new software/hardware deployments.

Frisco, TX

• Contributes to all facets of the IT strategy with emphasis on user management, hardware, and software configuration and installation. Primary organizational interface with vendors providing internal analysis and.
• Dedicated VIP support technician for executives, including Presidents, CEO, CIO, VP's, and Directors.
• Acted as lead technician responsible for providing 2nd and 3rd level support for over 2,000 desktop and laptop users, while personally processing upwards of 150 service requests each month.
• Identify and resolve system defects in order to provide continuous business operation
• Constantly interact with division management discussing changes and requirements to promote an environment with improved productivity.
• Testing of new technology to reduce the likelihood of incompatibilities when such technology is implemented

Frisco, TX

• Part of a team serving as the single point of contact providing request and incident management and monitoring services. Responsible for monitoring networks for conditions that could degrade service to the customers.
• Top performer in first-call resolutions
• Consistently one of the leaders in emails handled and calls taken
• Assisted in documenting policies and procedures for the team
• Proficient with all aspects of the Service Desk on all shifts
• Performed daily and weekly system backups on the AS400