Provide technical support and global administration for the Microsoft Office 365 suite, including Word, Excel, and Outlook. Assist staff with troubleshooting issues and ensuring optimal use of these toolsfor day-to-day operations.Administer and troubleshoot JumpCloud for user authentication, ensuring secure accessto systems and data.Provide support for Windows 10 and 11 workstations, onsite printers, scanners, phones,and other devices. Assist with the setup, maintenance, and troubleshooting of hardware toensure smooth operation.Collaborated with clients to identify key business needs, using SQL Server to extract and analyze data, and developed customized reports to provide actionable insights.

Manage company website and social channels for agent recruitment, client traffic and client inquiries.Collaborate with real estate agents in research and marketing activities to achieve the company’s vision and goals to communicate an attractive and competitive option for real estate agents. Monitor promotional materials and company advertisements to ensure positive branding.

Partnered agents and clients for the best real estate search outcomes. Assisted agents with scheduling appointments and meetings, and searching for properties via NTREIS database. Generated invoices in QuickBooks for monthly commission disbursements and payments.Handled incoming mail and packages.

Covered the following courses: CompTIA A+, CompTIA Network+, CompTIA Security+, Python Programming Fundamentals, Certified Ethical Hacking, CompTIA CySA+.Worked with concepts such as RAID, DLP, OSI Model, SIEM, IDS/IPS, vulnerability scanning, data gathering and data analysis. Final capstone project required me to manually perform a vulnerability scan, and to exploit those vulnerabilities for access to the webserver and production server; and to compromise the flow of network traffic. Snort was used to create and customize rules to control network traffic and to generate system alerts of suspicious activity/attacks.

Functioned as an assistant to the director of Development and Public Relations to market the annual North Texas Giving Day. Created and distributed mass emails to encourage event participation. Performed database research to compile a list of mental health articles.Management of social media channels and content creation to increase user engagement.