Marshall Mistry Email & Phone Number

Los Gatos, Ca, Us

Redwood City, California, United States

In my role as a Commercial Analyst, I focus on democratizing data by simplifying access to complex analytics and dashboarding tools, enabling competitive analyses, and empowering customer-facing teams with actionable insights. I drive initiatives that make data more accessible, fostering a self-service culture and reducing dependencies on specialized teams.Key projects include:Supporting the back-end infrastructure of Looker, streamlining data processes and enhancing its usability across teams.Creating a dataset for unbaked cohorted data that reduced query times from 6 hours to just 6 seconds, making this critical data accessible in a self-service manner to the entire team.Developing a custom analysis to assess the predictive power of unbaked cohorted data, enabling deeper insights into customer behavior and performance forecasting.Designing a ticketing system to efficiently track requests and measure team performance, improving operational transparency and workflow management.Building a dashboard to monitor and analyze the causes and effects of margin changes driven by automated products, providing clear visibility into product impact.

Redwood City, California, United States

As a Product Specialist, I focused on ideating and testing new product features to enhance operational efficiency and user experience. My role involved designing and testing workflows that were later automated, ensuring that the products evolved with user needs in mind. I spearheaded key initiatives, such as implementing Campaign Action Tags, a system enabling non-technical users to create custom categories for campaign tracking, and developing a Day-of-week spend distribution tool, which optimized budget allocation across the week to improve campaign performance.

Redwood City, California, United States

Redwood City, California, United States

Redlands, California, United States

Providing high-quality technical support and customer service to end users through effective communication and efficient troubleshootingResolving technical issues related to the ArcGIS Online platform including a portfolio of over 20 applicationsMaintaining comprehensive case documentation in customer relationship management (CRM) systemAs a subject matter expert, I authored technical knowledge articles available to internal and external usersIdentifying issues and logging defects for software improvementsWorking in other technical areas of software support as customer and business needs require