 Lead and manage a team of Supervisors, Shoppers and Drivers to ensure flawless service delivery to our customers daily. Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset. Provide an operational perspective on Logistics to ensure best practices and protocols Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI's, specifically related to on-time fulfilment and Sales targets. Daily and weekly KPI reporting. Merchandising & Visual Merchandising. Sales Management, Sales Targets and SalesProcesses. Sales and Marketing. Negotiation and Customer satisfaction.  Train and develop shoppers and drivers. Team Management and Leadership. Demonstrate consistent application of internal procedures. Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs. Staff Management Allocate schedules to all staff to ensure proper, efficient, and effective management of the store orders. Conduct regular staff meetings with the team to improve motivation and communication. * Ensure that all staff report to work on time. To facilitate training and coaching for staff members who are generally lacking in service delivery. Ensure staff members resolve queries. Facilitate and manages queries submitted to head office timeously. Identify training needs, initiate suitable training to better staff knowledge in their environment. Complaints Management Assist and attend to shopper and driver queries. Investigate and respond to shopper queries. Foresees potential problems before they occur and takes action to prevent them from occurring. Consults widely with people inside and outside own Branch to solve problems. To provide weekly feedback on staff performance levels. To Provide reporting and associated performance insights.

Oversee a project team in executing on production tasks on relevant client campaigns, including creating campaigns, brainstorming ideas and final concepts, implementing campaigns.Project manage from start to finish, and provide guidance, instructionsOwn and drive the full execution of events, exhibitions and activations, including promotions, promotional merchandising assets, in store execution, influencers activationRecommend BA/promoters needs for each activation + lead the trainings.Event marketing – Manage all event and external event marketing programs, including development, promotion, execution and post analysis.Sponsorships/partnerships – Manage activation of sponsorships and partnerships.Retail marketing – Manage retail marketing programs for all assigned brands at on-premise and off-premise accounts. Includes POS and displays planning, development and production.Brand merchandise – Manage needs for brand merchandise development, working with creative teams and vendors to produce merchandise that is engaging and on-strategy, including wearables, promotional items, and other merchandise for promotional marketing use.Measure and analyse brand activation efforts, and create/maintain post analysis reports of major activation programs.Monitor competitive brand activity as well as trends in brand activation, integrated marketing in general market and bring new ideas to the table.Communicate expectations of the project to the teams and ensure that results meet the clients’ expectations, this to be included in a full-scale project plans and associated communications documents.Work with Client Services and Brand Activations teams to define the project’s scope, goals and deliverables that support business goals in collaboration with all teams.Ensuring at all times that quality and deadlines are met and compiling post-project reports to be presented to client.

 Sales Marketing Cold calling Client presentations Budget management Networking  Customer Services  Liaising with members abroad Public relations Events management

 To raise and maintain the profile of Pure Diamonds Marketing Media Briefings Media Dynamics Budget management Networking with media Developing and maintaining links with the media Customer Services  In charge of Advertising  liaising with members abroad Preparing media releases Public relations

Arranging interviews with leading business and political leaders and figureheads in this country and abroad, meeting with these people and introducing and explaining the role of Oxford Business Group, thereafter arrange a for an analyst to meet them.  Marketing and Research – researching all sectors of the economy Customer Services  Advertising sales Co-ordinating functions/launches  Liaising with members abroad Preparing media releases Public relations Sales Cold calling