Marshall Parker Email & Phone Number

Basking Ridge, Nj, Us

Purchase, New York, Us

Led data governance and architecture for ServiceNow as a Platform for PepsiCo. Provided solution design and guidance for all new products and all enhancements to existing products on the Platform to ensure best practices and guardrails are followed by all product teams. Technical Solution Architect for implementation of CSDM 4.0 (Common Services Data Model)Defined Data Strategy and Governance for onboarding of multiple ServiceNow Modules including APM, DPM, SPM, HRSD, GRC, Safe Workplace and SecOps Incident ManagementEmbedded in project team for a Global Business Services project to deliver ESM (Enterprise Service Management) providing a renewed Service-first portal and data structure built on ServiceNowPartnered with ServiceNow Success engineers to identify and implement updates to improve platform quality and remediate performance issues through periodic Health Reviews, Best Practice Scans and Get-Well plansDefined data archive strategy to account for both on-platform and off-platform data retentionCore member of Technical Review council, reviewed every product, feature and user story for applicability to the ServiceNow Platform and ensure best practices and guidelines are followed by DevSecOps teamsDelivered Data Governance for design and build of several custom ServiceNow applications, such as OT Asset Management, Commercial Sales and Marketing & Insights

Purchase, New York, Us

Designed and implemented an overall data strategy and governance for ITSM Transformation to migrate from legacy toolset to an enterprise ServiceNow system and related ecosystem. Designed data structures and reviewed governance for all expansion of ServiceNow Enterprise Platform to ensure consistency of standards.Implemented process for data cleansing and conversion for Master Data (including a CMDB of 4 Million+ CIs) and in-flight Transaction data across ITSM and ITOM products.Partnered with ITOM team to implement Discovery of 5 Global Data Centers, Thousands of Field locations and Service Mapping for critical Applications.Implemented CSDM 2.0 (Common Services Data Model) framework and led knowledge sharing workshops to build understanding of CSDM across the Company.

Purchase, New York, Us

Team Lead for Global Service Management Data & Reporting teams.Responsible to define and deliver GSM Reporting & Data Warehouse strategy, provide day to day direction for a team of 5, and deliver critical Data Analysis and Reporting capabilities for Service Management & IT leadership.• Delivered Data Warehouse to support Global Service Management reporting for all Sectors• Integrated GSM Data Warehouse with PPM Data Warehouse to provide cross-function reporting capability• Partnered with local & global BIS teams to improve Service Management capabilities across multiple processes• Led team in day to day execution & mentored individual team members to expand their skill sets • Was a member of the 2015 BIS Think+2 leadership project that proved out the use case for introducing TBM to the Organization

Purchase, New York, Us

Responsible to define, develop and deliver a comprehensive Reporting Strategy for the Project Management office. Results of this strategy enabled improvements in Project Management capability, efficiency and maturity across the Global Technology Services portfolio.

Purchase, New York, Us

Led multiple data conversion teams across upgrade projects for PepsiCo IT. Directed between 7-9 resources through full agile lifecycle to develop data conversions from various legacy systems into modern ERP solutions for SAP and Oracle Financials.Drove data modeling, cleansing/matching strategy and performance improvements that led to reduced downtime and quicker turnaround for each project milestone.

Specializing in providing IT solutions to small and mid-sized businesses. Core services include product development, data management and web design.

Chesterfield, Mo, Us

Data Conversion Analyst for PepsiCo. Design, program and support data cleansing and code migration tools to support client SAP implementation. Interface with legacy data, business process and SAP development teams to ensure a successful transition to the new technology.

Purchase, New York, Us

Development and support of multiple asset management and equipment ordering solutions for use throughout the enterprise. Environments utilized include MS SQL Server, C# .NET and Palm OS.

Troy, Michigan, Us

Contract position for PepsiCo - Winston-Salem, NC location. Designed software solution for company wide asset management solution. Continued control of inventory and life-cycle of PC assets for the Winston-Salem location. Provided Desktop Support services for employees on location.

Arlington, Virginia, Us

Contract position for PepsiCo location in Winston-Salem, NC. Maintain PC equipment inventory for location (800+ employees), control life-cycle of lease computer assets and worked on project team for Token-Ring to Ethernet conversion.

This was a contract position to Wake Forest University Baptist Hospital in Winston-Salem, NC. Maintained PC inventory of $1 Million+, performed installation, upgrades and removals of PCs, and aided network team in a location-wide upgrade from Token-Ring to Ethernet networks.

On site & in store computer technician for a local computer retail store. Provided custom built computers, networks & software solutions to local businesses, and repaired personal computers in store.

Us

Worked with a small (3-person) IT support team to gain experience and understanding of what it takes to manage all of the various technology for an 80+ person office. Performed several tasks including computer upgrades, network rewiring, asset management and office moves to relocate portions of the company from one floor of the building to another.