Logistics and Supply Chain.

• Handled inbound and outbound calls with debtors in arrears on credit card accounts.• Maintained and managed specific accounts and negotiated settlements where possible.• Handled accurate record keeping and information privacy.• Ensured monthly targets were met in order to maintain or increase market share.

• Contacted existing clients to conduct account reviews to ensure satisfaction.• Addressed clients’ needs and answered questions regarding billing, pricing or services.• Accurately documented customers' accounts • Authenticating clients in compliance with both government and company regulations.• Sold services to non-clients and upselling additional services to existing clients.• Addressed client complaints and resolving the issues on the first call.

• Co-ordinated freight movement and liaised with clients and international partners.• Processed financial and commercial documentation.• Processed export documentation, import customs clearance and release of cargo.• Arranged transportation to final inland destination or to bonded warehouse.• Provided empty container turn-in service, met deadlines, thereby minimizing demurrage.• Handled Letters of Credit, Collection Orders and Bills of Exchange on behalf of clients. • Developed routing and rates that optimized resource use while lowering costs to clients.• Carried out shipping instructions from clients and booked containers and vessel space.• Assisted clients in drafting instructions for Bills of lading and Letters of Credit.• Provided freight consolidation service and minimized cost to clients.• Prepared invoices for freight and related services and followed up on payments.

Credit Risk Analyst March 2006 – July 2006• Received and processed credit applications from prospective/existing clients.• Assisted in rendering credit decisions.• Facilitated credit counseling and provided advice to clients.Account Resolution Specialist (Collections) November 2003 – March 2006 • Contacted clients experiencing financial difficulties.• Negotiated mutually beneficial terms for repayment on delinquent accounts.

• Received freight manifests and packing lists for inbound cargo. • Co-ordinated with Quality Control Dept. to ensure finished goods were shipping-ready.• Was responsible for shipment and client data management.• Supervised 10-15 Employees. Responsible for assignment of tasks.• Participated in performance review with management.