Marshal Rogers Email & Phone Number

Lincoln, Nebraska, United States

--Management responsibilities for the team supporting 14 unique software platforms--Oversee support services for ~300 local and county governments--Responsible for multi-million dollar annual support revenue--Responsible for staffing and coverage for over 14 different product lines--Build and foster effective relationships with customers and cross-departmental teams--Drive internal initiatives to improve support response times, resolution turnaround, eliminate ticket churn, and improve overall customer satisfaction with the products and services--Coach and mentor management team to achieve high performance standards, ensure high quality staffing, recruiting, and drive to improve customer satisfaction--Act as senior point of escalation for customer issues--Ensure customers are receiving value for their annual maintenance contracts--Set, meet, and monitor departmental goals to drive optimal performance within Support--Focus on the overall value of customer relationships, including reference-ability, and ways to drive incremental revenues from the customer base--Resolving customer service-related issues & contribute towards improving overall customer service--Understand provisions of maintenance contracts and communicate to customers as needed thereby contributing towards monthly revenue targets--Travel on occasion, primarily Customer Service Visits, User Group Meetings and/or Customer Conferences--Operational performance improvements to reduce customer call volume and software deficiency items--Performance monitoring and explanation of required corporate metrics--Manage the support database for the current software support ticketing system

Lincoln, Nebraska Metropolitan Area

Helping companies increase profitability by improving internal processes and researching new markets in the Local County Government space. My expertise is in the Property Tax and Appraisal space where I bring 15 years of industry experience as a Product and Engineering Leader with a track record of success in managing existing assets and expanding market shares through RFP and other sales channels.

Lincoln, Nebraska Area

Harris acquired the Government business from Thomson Reuters in October of 2019 and it was reorganized under the Aumentum Technologies brand.In this role I led an international team of 50 software engineers and product managers focused on the development and maintenance of county government software solutions in the property tax space, consisting of 13 major products serving more than 800 county and city government offices. The role was also responsible for solution designing (architecting), external application integration (3rd party), and vendor management. Some of the technologies include: SmartWare, RPG, COBOL, Visual Basic 6, SQL Server, Oracle, Informix, 4GL, .NET (C#), ASP.NET, and Angular.

Lincoln, Nebraska Area

Led a nationwide team of product managers and engineering staff focused on the development and maintenance of a diverse portfolio of county government software solutions consisting of 13 major products serving more than 800 county and city government offices.Introduced Agile and managed the transformation for the 13 legacy application teams who were spread across the county (and globe). Worked on breaking down resistance to change and mentored staff as they progressed on their Agile journey.Worked across teams to maintain high customer satisfaction and promote customer retention.

Lincoln, Nebraska Area

Led a diverse team of engineering and product staff focused on the development of a portfolio of county government software solutions.

Lincoln, Nebraska Area

TerraScan was acquired by Thomson Reuters in January of 2012 at which time I was named the Manager of Operations for the Lincoln NE location for Thomson Reuters.Responsible for the oversight of the sales, support and development teams in Lincoln, and the development of the T2 software suite as well as the maintenance of our other legacy products.

Managed the day to day operation of the company. Responsibilities included profit & loss, sales, customer management, product design and management of the engineering team.