Marsha Mccall Email and Phone Number

Supported an average of 800 sales employees serving multiple sales channels in multiple regions. Assisted clients in resolving compensation issues through direct interaction with database owners, Payroll, and management at all levels of the sales organization. Responsible for training new processes, correcting rejected orders, and researching and resolving order discrepancies.• Researched a rejecting order problem in the proprietary sales compensation database and provided a solution that reduced the workload of a 6 member team by 75%, resulting in 12 hours less time spent on this process per week.• Reduced the processing time for a quarterly bonus payout by 40%, resulting in a Departmental Recognition Award.• Improved the customer experience for the quarterly bonus payout and was awarded a “Faster” award by the client for my commitment to quality and innovation. • Maintained a 99% accuracy of sales results to Payroll as a team.• Assisted with the Corporate Finance transformation initiative by training my replacement remotely and travelling to the new Finance location to “train the trainer” for future Commission Operation employees.

Point of Contact in the Business Sales Department Call Center between the customer and the engineering staff to implement dedicated Internet access services across multiple product lines.• Wrote the first draft of the departments’ Processes and Procedures manual, ensuring that all members of the department had clear direction for daily activities.• Served in a Project Management capacity to move VOL dedicated Internet access orders through the order entry and provisioning processes to ensure timely implementation of services, preventing unnecessary re-work and additional cost to the company.• Facilitated a superior customer service experience and received the Outstanding Employee of the Month award for August 2000 and May 2001