Marshaunda Dixon Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga

• Leverage strong knowledge of the Civil Rights movement and Reconstruction Era to devise historical routes of importance in Atlanta from the Reconstruction era and Civil Rights Movement• Present Reconstruction era and Civil Rights Movement highlights to curious tourists regarding African American history and local politics, showcasing my strong program management skills• Present sensitive racial history to diverse cultures in a professional and educational manner leveraging my teaching and educational programming expertise• Utilize latest trends in media to reinforce stunning visuals within our tour presentation, including social media, pamphlets, and photos, which evoke emotion and unforgettable moments• Maintain a positive and friendly demeanor to provide clients with warm experiences• Retrieve archived data to support researchers with manuscripts, electronic files, and sound recordings• Conduct tours for school field trips, visitors to Atlanta and special events• Consistently achieve a 100% client satisfaction rate and high rate of client retention

Atlanta, Georgia, United States

Direct full project life cycle for capital construction operations to optimize all facets of initiation, execution, and financial close-out. Liaise with cross-functional teams and vendors, negotiate contracts, and lead adherence to project deliverables and corporate regulations. PROJECT & PROGRAM MANAGEMENT ACHIEVEMENTS:• Guide project management and program development of end-user services to advance market penetration and community outreach efforts• Define project objectives and foster strong relationships with customers, employees and senior leaders; customize communication methods to enhance internal collaboration and resolve complex issues• Manage projects utilizing tools such as WMS, Gas Request, Oracle, ARM, and PeopleSoft systems to verify timely project completion and resolve data discrepancies• Coordinate payment allocation and project schedules, invoices, and facilitate monthly vendor meetings to ensure seamless flow of projects and work requests pertaining to SCG & WMS systems• Integrate data-driven insights to improve and re-design weaknesses within project life cycles• Cultivate a positive program culture by developing and implementing clear strategies and value propositions

Atlanta, Georgia, United States

Handled end-to-end project management, recruitment, training, marketing, program development, compliance, customer retention, and cross-functional team collaboration to support renewable energy programs.PROJECT & PROGRAM MANAGEMENT ACHIEVEMENTS:• Simultaneously managed projects for up to 20+ accounts, including oversight of quality control, scheduling, budget management, scope development, contract negotiations, compliance, permits, accounting, and gathering technical specifications for Engineers & Technicians• Built strong partnerships with Engineering team to develop customized project proposals, set priorities of tasks, and optimize full project cycle operations• Recruited, onboarded and coached Project & Sales teams on best practices to refine skills; designed new streamlined onboarding and SOPs for smoother Sales Reps role integration• Executed quality control measures to effectively reduce costs, which achieved project deliverables at, or below budget projections• Pioneered renewable energy programs and formulated new business models to engage stakeholders at all levels and yield value over time outcomes• Traveled to job sites including across state lines to conduct inspections and facilitate meetings with customers, which resulted in 97% contract close rate, on average

Directed end-to-end project management efforts on up 5 projects simultaneously for high-profile clients; conducted technical evaluation, contract negotiations, strategic planning, program design, lecturing, and data analysis for robotics, cars, gaming, and education clients.PROJECT MANAGEMENT ACHIEVEMENTS:• Secured government grants from $4.6K - $60K to support STEM programming; engaged in pre-bid meetings for government contracts and prepared innovative government grant proposals & RFPs• Cultivated strong partnerships with education, business, and community leaders to position myself as a formidable leader in project management; facilitated highly-engaging lectures on STEM subject areas• Managed planning, implementation, and analysis for STEM camps for public, private, and home school district initiatives that served K-12 students• Authored educational content aligned with STEAM objectives for 300+ underserved students • Mapped out business plans to integrate NASA’s STEM programs at 6 educational institutions

Atlanta, Georgia, United States

Managed all aspects of disaster response, crisis management, and project planning to eliminate risk and assure accurate resource allocations on behalf of project stakeholders. Gathered, documented, and reviewed data to ensure seamless flow of all projects within WMS, Gas Request, & PeopleSoft.PROJECT MANAGEMENT & OPERATIONS ACHIEVEMENTS:• Transitioned company from integrated legacy systems to the latest systems and processes by coordinating with Change Management & Transition teams• Streamlined company-wide activities by defining priorities of gas leaks, no gas, low/high pressure, and miscellaneous order requests for routing to fields• Trained teams on the latest tools and technologies, which certified the completion of all project milestones on-time and on-budget

Atlanta, Georgia, United States

Lead Liaison between business units and external customers that fielded inquiries/requests to support resource management operation. Drove improvements to the delivery, reliability, and quality of services by analyzing trends impacting workflow and researching issues to enact corrective actions that help maintain performance levels.• Forged strong relationships with vendors to coordinate and prioritized leaks, no gas, low/high pressure, emergency locates, and miscellaneous order requests for routing to field or rescheduling• Managed competing priorities across email, online chat, and faxed correspondence, using autonomous judgment and discretion to handle emergency situations to determine best course of action• Developed new “Professional Development Toolbox” to foster individual growth that injected focus on professional growth and advancing employees careers

Atlanta, Georgia, United States

Coordinated the documentation of analytics query requirements and developed reporting in designated databases. Supported billing and backline operations for all markets as needed which included delivering billing matrices and exception data analysis to equip the leadership team with tools that pinpointed gaps, mitigated risks, and improved customer relations.• Assisted senior management to optimize billing and backline operations; documented daily/monthly reports for all markets, such as usage exception processing, billing, and system updates• Partnered with Hiring Managers to enhance internal/external client relationships and grow revenue• Examined and resolved discrepancies in project data to guarantee equal work distribution across all office locations

Designed and coordinated experiential learning initiatives by identifying diverse programs tailored to student needs and implemented programs within the school. • Launched and managed STEM, robotics, Toastmasters for kids, Career & Life Skills programs • Planned, scheduled and coordinated College tours, SAT/ACT Prep courses and Career Day

Atlanta, Georgia, United States

Facilitated classroom instruction for Early Reading, Reading, and Writing Curriculum programs ensuring curriculum was aligned with targeted areas identified through formative and summative assessments. • Planned and coordinated logistics for student field trips and special events• Conducted small group and individual sessions and provided opportunities for students to achieve competency in the philosophy of the physical and cognitive aspects of written and verbal communication

Atlanta, Georgia, United States

Planned and coordinated meetings and special events for team and department activities and functions. Advised 50+ students per day regarding admissions and degree completion requirements. • Managed database of 700+ prospective students• Assessed individual students’ needs and guided them through program offerings, features, customized academic solutions, and flexible payment options.

Administered relationship management efforts as liaison between the company and client to assess financial situations, credit status and recommend debt consolidation solutions. • Managed portfolio of 500+ charges-off & high-risk customers in order to secure payment and verify that financial transactions complied with banking industry regulations• Negotiated payment arrangements, bankruptcies, and settlements with an enterprise perspective, and structured mutually beneficial solutions that aligned with regulatory guidelines• Processed average of 40+ payment programs per day for clients with 92% accuracy

Montgomery, Alabama, United States

Provided administrative support to senior management on staff support, including hiring, coaching, conflict resolution, training, and talent development. Managed office records, switchboard, communications, 800+ files, executive reporting, and data management systems.

Bachelor Of Arts - Ba, History And Political Science

Activities and Societies: Zeta Phi Beta Sorority, Inc.

Masters Of Arts Organizational Management