Marshay Smith Email & Phone Number

United States

● Ensured payroll was accurate up to date and in the black.● 4 million dollars in volume and staffs of over 100 associates● Recruited, hired, and trained top talent to ensure consistency and brand standards.● Drove sales by maintaining company standards through proper scheduling, zone coverage, and providing excellent client service through training and coaching the team.● Audited registers and paperwork for accountability on employee performance as well as LP.● Held weekly and monthly management meetings and touch bases to discuss successes, opportunities, and best practices for the store.

● On boarding and new hire processes● terminations process●disciplinary processes● payroll● clerical office work

● In charge of staffing and all human resources functions including adp, i9 compliance, and recruiting.● Ran onsite charity program Mission Monday which requires developing relationships with several charities and ensuring their 501c information is accurate and up to date.● Hosted onsite and off site charity events.● Ensured payroll was accurate up to date and in the black.● Executed top 10 inventory results in the company.● Recruited, hired, and trained top talent to ensure consistency and brand standards.● Drove sales by maintaining company standards through proper scheduling, zone coverage, and providing excellent client service through training and coaching the team.● Audited registers and paperwork for accountability on employee performance as well as LP.● Held weekly and monthly management meetings and touch bases to discuss successes, opportunities, and best practices for the store.

● Received highest scoring corporate visit for compliance service, visual merchandising, and operational compliance.● Exceeded sales for 3 out of 4 quarters with an increase of 3% to LY for 2017/2018.● Reduced shrink from high risk store at 4.7% to 2.6%, beating the district average shrink goal.● Trained and developed all new Store Managers in District/Region.● Partnered and created outreach events to drive traffic such as Charity Fashion Show with MLGW and Hamilton Middle School.● Executed Store Visuals and Updates to drive traffic and meet company visual directives.● Drove sales by maintaining company standards and assuring that team members were properly zoned and providing excellent guest engagement.● Accounted for and managed processing of all funds while dealing with any clerical or associate error.● Implemented performance trackers for MODs to ensure accountability for all managers.

● Directed and implemented visual floor sets and updates weekly.● Interviewed and trained new hires on client service, register training, and building KPIs.● Achieved the highest percentage of sales and credit for Q4, exceeding company plan goals.● Coached team to achieve credit goals for 3 months as acting manager.● Drove sales by maintaining company standards and assuring that team members were properly zoned and creating the LOFT experience for all clients.● Counseled and evaluated employee performance issues per company guidelines.● Met with entire management team to further promote a customer friendly space and positive associate work environment.● Made sure all products were available and displayed according to company policy.

● Supervised entire hotel night shift.● Sustained and ensured that all guest needs were met to guest satisfaction.● Maintained all funds received while preparing and recording all account information and paperwork using excel spreadsheets.● Promoted open and honest communication between guests and all areas of the hotel.● Monitored billing information for errors and discrepancies and corrected any that arose.

● Supervised and implemented Store Visuals and ensuring sure window displays are on trend.● Helped drive sales by maintaining company standards and assuring that team members were in their proper work zones and that all customers were met with great service.● Accounted for and managed processing of all funds while dealing with any clerical or associate error.● Counseled/disciplined associates according to company guidelines.● Met with entire management team to further promote a customer friendly space and positive associate work environment.● Made sure all products were available and displayed according to company policy.

Certification, Cosmetology

Bachelor, Political Science