Policy Development: Guide policy development for 4 business divisions with 590,000 staff in 220 countries/territories. Drive policy change efforts at U.S. federal, state, and local levels and the broader Americas region.Public Policy and Environmental Sustainability: Implement policy-related strategies to meet long-term regulatory and advocacy objectives. Coordinate with industry leaders to create awareness around key decarbonization initiatives related to sustainable aviation fuel and zero emission vehicles.Policy Advocacy: Advocate for company positions before elected officials, foreign governments, and multilateral organizations.Political Strategy and Corporate Communications: Demonstrate professionalism and political agility while engaging with high-level executives, counterparts across the globe, driving trade and anti-protectionist initiatives.Business Intelligence (BI): Present concise, business-relevant intelligence on aviation policies including critical open-skies agreements.Public Relations and Strategic Influence: Represent company within industry organizations and before government agencies and work closely with comms team in strategy and event execution.Continuous Improvement: Proactively seek, synthesize, and act on feedback to achieve ongoing improvement.Resiliency: Achieve results despite challenges. Worked to build value and collaborative partnerships across all four Americas business units.Congressional Lobbying: Successfully lobbied Congress to pass Infrastructure Investment and Jobs Act and Inflation Reduction Act.Legislation: Managed efforts to improve key legislation to improve quantity and quality of advanced electronic data on goods entering the United States.Cross-functional Collaborations: Worked on comprehensive roadmap focused on reducing carbon footprint of ground, air and ocean transportation. Coordinated across departments and liaised with policymakers to share key points.

Government Relations: Monitored policy environment and reported on legislative proposals affecting USPS and the broader $1.4T ecosystem.Team Leadership and Strategic Planning: Led a 3-member government relations team, responding to hundreds of Congressional inquiries on a wide range of issues, including oversight, network modernization, customer service, and performance evaluation.Briefing: Briefed member offices, industry leaders, and labor leaders from four unions and several management associations on key projects affecting their constituencies, as well as gathering input on prospective projects.Legislative Analysis: Provided technical assistance on legislative initiatives pending before Congress, including the Senate’s Homeland Security and Governmental Affairs Committee and the House Oversight and Government Reform Committee.Policy Reform: While on detail to Homeland Security and Government Affairs Committee, monitored, analyzed, and disseminated relevant data to build support for postal reform legislation including key provisions incorporated intothe 2022 Postal Service Reform Act,. Represented organization before 535 members of Congress.Budget Management and Business Process Improvement: Managed 3 directors and 15 other staff members, while helping USPS devise innovative strategies for business improvements and analyzing key sectoral trends.Thought Leadership: Oversaw operations of research component that comprised 15 professional staff. Managed production of ~20 papers, building the group's reputation as a respected and unique think tank and thought leader in the postal and ecommerce spaces.Relationship Building and Stakeholder Engagement: Collaborated with a variety of stakeholders, including major industry players, Congress, the Postal Regulatory Commission, and a range of other private and public sector organizations.

Research: Led research team of 5 in drafting thought leadership papers focused on postal service in the digital age, including how the service can build new digital /physical products and services. Managed contractors and mentored team to work through challenges.

Negotiation and Strategic Partnerships: Directed USPS Global cross-functional teams in the negotiation of bilateral agreements with major partners.System Development: Served on international team responsible for development of pay-for-performance system for the exchange of cross-border mail worth $2B annually.Operations Process Improvement: Managed taskforce to improve international customer service, leading to organizational restructuring, reduced backlog of cases, outsourcing of customer service inquiry activities, improved response times, and overall cost savings.Presentations: Worked with international operations in several service performance programs to improve USPS performance and facilitate best practices overseas. Presented international operations and finance issues to multilateral groups.

Politics and High-Pressure Environments: Legislative Assistant covering variety of issues and represented the former House Majority Leader in high-pressure, intense environments. Managed case workers and interns in 2 offices as Asst District Director.