- Translated existing business operations into Odoo ERP functionality according to client needs- Independently lead 10 - 14 client implementations simultaneously from project scoping to go live stages - Managed cleansing and import of existing client data into various Odoo ERP applications- Collaborated with Odoo development team to scope and write functional development requests according to client’s project requirements- Provided additional operational support in existing… Show more - Translated existing business operations into Odoo ERP functionality according to client needs- Independently lead 10 - 14 client implementations simultaneously from project scoping to go live stages - Managed cleansing and import of existing client data into various Odoo ERP applications- Collaborated with Odoo development team to scope and write functional development requests according to client’s project requirements- Provided additional operational support in existing client implementations for as many as 100 users- Allocated client-purchased billable hours according to the project goals and budget Show less

- Oversaw the two-month-long relocation process of the restaurant, including the coordination of moving logistics, the conclusion of operations at the old site, the initiation of service operations at the new site, and the collaboration between vendors and existing staff of 15, ultimately providing a seamless experience for existing and new customers.- Coordinated the planning and implementation of a new Point of Sale (POS) system in the restaurant by acting as a liaison between the company… Show more - Oversaw the two-month-long relocation process of the restaurant, including the coordination of moving logistics, the conclusion of operations at the old site, the initiation of service operations at the new site, and the collaboration between vendors and existing staff of 15, ultimately providing a seamless experience for existing and new customers.- Coordinated the planning and implementation of a new Point of Sale (POS) system in the restaurant by acting as a liaison between the company stakeholders and the software and hardware providers helping to integrate the POS with Doordash, Grubhub, Uber Eats and other delivery platforms with our front and back of house service quadrupling our delivery coverage in Manhattan and growing our takeout sales by 200%- Managed a staff of 25 employees by supervising the front and back of house operations, ensuring guest satisfaction, maintaining appropriate weekly staffing levels, and providing continuous staff coaching, resulting in consistently positive restaurant accolades (i.e. 3 continuous years recommended by the Michelin Guide; a 4.7+ rating on Google; a 4+ star rating on Yelp).- Implemented SaaS-based solution Slack to aid a group of five management and ownership stakeholders in autonomous collaboration and make creative in-moment decisions to quickly changing circumstances Show less

-Worked collaboratively with a sales team of 6 to successfully close an average of 10+ deals per month - Maintained expertise on surrounding neighborhood office territory with knowledge of comps, availability, market values, as well as relationships with over 30+ management companies and landlords- Trained four new team members in the company’s CRM software- Ensured client satisfaction in a service-oriented environment resulting in consistent 4+ rating for my personal Yelp & Google… Show more -Worked collaboratively with a sales team of 6 to successfully close an average of 10+ deals per month - Maintained expertise on surrounding neighborhood office territory with knowledge of comps, availability, market values, as well as relationships with over 30+ management companies and landlords- Trained four new team members in the company’s CRM software- Ensured client satisfaction in a service-oriented environment resulting in consistent 4+ rating for my personal Yelp & Google reviews Show less

- Directed service staff of 10 to consistent guest satisfaction in a high volume, fast-paced setting for a bar and restaurant with $4 million+ annual revenue in its first years of operation- Improved my Spanish language proficiency to communicate effectively with a primarily bilingual staff and customer base - Conducted weekly staff meetings to gather guest feedback and communicate issues to ownership and other restaurant stakeholders in order to implement a monthly improvement plan… Show more - Directed service staff of 10 to consistent guest satisfaction in a high volume, fast-paced setting for a bar and restaurant with $4 million+ annual revenue in its first years of operation- Improved my Spanish language proficiency to communicate effectively with a primarily bilingual staff and customer base - Conducted weekly staff meetings to gather guest feedback and communicate issues to ownership and other restaurant stakeholders in order to implement a monthly improvement plan, essential to a restaurant in its first 6 months of operation Show less

- Worked on a project to conduct traffic studies in various locations around Buffalo Metro region

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