Marshell Owens Email & Phone Number

Canal Winchester, Ohio

Responsible for the organization, management, administration and supervision of all aspects of fitness. Responsibilities include, but are not limited to the following: hiring, training, scheduling,troubleshooting and problem solving, assisting in payroll; updating staff training materials, operating manuals; assisting with developing, adjusting and enforcing policies and procedures; equipment inventory and maintenance, including health and safety checks; and overseeing risk management practices.

Columbus, Ohio Area

Assess training needs for new and existing employees.Identify internal and external training programs to address competency gap.Organize, develop or source training programs to meet specific training needs.Develop training aids such as manuals and handbooks.Map out training plans for all employees. with virtual training, on-the-job coaching.

Camp Arifjan, Kuwait

Under the supervision of the Production Control Supervisor and Production Control Lead; responsible for collecting, editing, and submitting data for equipment inducted into the maintenance cycle. Involved in planning, coordination and scheduling of the maintenance workflow between various repair shops to ensure timely completion of repairs on supported equipment.MAJOR JOB ACTIVITIES: • Perform duties in accordance with AWRDS Maintenance Workbench; i.e., open/close jobs, order parts, track parts, enter man-hours, etc.• Provide information relative to progress and completion of work orders. • Participate in and assists in preparation of maintenance reports and statistical performance data, when required. • Coordinate with Shop Supply and Material Expediting personnel to ensure adequate repair parts and supplies are available to support maintenance requirements.

Camp Arifjan, Kuwait

Serves as LMP/AWRDS MMC Lead for military non-expendable Wholesale property and the MMC section under direction of the MMC Manager (Systems). Supervises the LMP/AWRDS section and provides customer service support for Army Materiel Command (AMC). Responsible for inventory control and management of government equipment at APS-5 Kuwait. Operates and supervises the Logistic Modernization Program and ensuring the system information reflects in the Army War Reserve Deployment System (AWRDS). Assist in maintaining the department performance standards in accordance to the Statement of Work (SOW) and provides performance counseling to personnel assigned to the section. MAJOR JOB ACTIVITIES: • Familiar with the inventory control process and storage procedures. • Supervisor the mission activities of the MMC (Materiel Management Center). • Establishes policies and procedures for performance and control of all functional sections within the MMC.• Ensures that AWRDS and LMP are being used for visibility and accountability of all AFSBn-KU accountable equipment.• Provides technical assistance and guidance to functional sections for accountability. • Ensures daily analysis of LMP and AWRDS systems are being conducted and provides suggestions for improvement to the Assistant Manager (Systems) on inventory accountability, procurement, and shelf life serviceability of equipment.• Identifies areas with deficiencies and implements improvements.• Responsible for the proper processing of daily, weekly, monthly, and yearly reports.• Familiar with the Army Record Information Management System (ARIMS).• Works in conjunction with other supply personnel to accomplish all required tasks.• Enforces ITT policies, army regulations and standards in the Statement of Work (SOW).• Performs other administrative tasks as determined by the MMC Department Manager.• Ensure that the area of responsibility is clean and organized at all times.

Camp Arifjan, Kuwait

MAJOR JOB ACTIVITIES: • Operates automated property management software, the Logistics Modernization Program (LMP) works in conjunction with Army Material Command Installation Supply System (AMCISS), Army War Reserve Deployment System (AWRDS), Army War Reserve Deployment System _Maintenance Workbench (AWRDS_MB), and Federal Logistics Information System (FLIS).• Know the inventory control process. • Know how to validate items for projects and stored in the proper locations. • Process all shipping and receiving documentation and validate all data entry into LMP. Know the overall inventory, accountability, procurement, and shelf life serviceability of all equipment, supplies and materials.• Will work with and in conjunction with other supply personnel to accomplish all required tasking or inventories.• Must accomplish all missions in a timely manner. • Familiar with the Army Record Information Management System (ARIMS).• Knowledgeable of LOGSA and other Web Log Tools. • Knowledgeable of LIW in order to do TPE-Planner exports.

Camp Arifjan, Kuwait

• Responsible for creating, duplicating, and processing records of wholesale assets in Army War Reserve Deployment System(AWRDS) based on DD 1348-1A.• Update records in AWRDS based on inventory adjustment documents: DD 1348-1A, DA 3161, DD1149, DA 4949, DA 444; integrates with Logistics Modernization Program(LMP) database to maintain accountability and asset visibility.• Serve as information resource center in regards to equipment and/or vehicle data within AWRDS. provide data reports to prime contractor; troubleshoot and resolve data discrepancies within AWRDS. • Manage and maintain data integrity.• Make requested updates to records; responsible for training of incoming personnel on data operations procedures; while assigned also served as a member of DATA OPS team. • Provide constant scan updates of all TPE/Retrograde designated on-site locations. • Provide AWRDS support (data updates, research, labeling, scanning and generate reports).• Create, duplicate and process records of wholesale assets in AWRDS based on 1348s on receipt of incoming records.• Update records in AWRDS based on documents received (1348s’ 3161s’, 1149s’ and IARs’). • Integrates with LMP to maintain accountability and asset visibility through both AWRDS and SDS databases. • Information resource center in regards to equipment or vehicle data within AWRDS. • Provide data reports to ITT work centers upon request. • Troubleshoot and resolve data discrepancies within AWRDS. • Manage and maintain data integrity. • Adjust and update data (i.e. locations and condition codes).

Columbus, Ohio Area

• Responsible for reducing losses on fraud cases by processing new fraud claims and investigating cases for recovery opportunities as needed. • Working directly with clients by resolving chargeback and getting restitution and reviewing activity with cardholders to identify save opportunities. • Utilizing problem solving and decision-making skills and ensure that accounts are credited properly for all charges and that the proper balances are on the appropriate accounts. • Retaining valued customers and minimizing credit losses resulting from Fraud. Investigate private label fraud cases. • Complete investigation of cases within departmental guidelines and follow-up on all confirmed suspects. • Responsible for reviewing and fully investigating cases to minimize risk. • Manages a significant caseload utilizing the company's investigative case management system. • Develops, maintains, and disseminates knowledge on current fraud trends and issues. • Communicate with client, store security and various law enforcement agencies. • Receive incoming calls and place outbound investigative phone calls. • Assumes additional responsibilities as requested.

• Assists with ordering, receiving, stocking and display of produce and related product, maintains department cleanliness, and provides customer service.• Receives product deliveries, ensuring order and invoice accuracy.• Stocks (including washing, bundling and trimming), rotates, merchandises and faces• product according to department procedure.• Disposes of culls according to department procedure.• Maintains back-stock areas according to department standards.• Trains other staff as needed.• Catalogs and codes invoices, if requested, according to procedure.• Maintains knowledge of produce, provides information to customers regarding use and• preparation.• Assists in other departments as needed.• Performs other duties as assigned to meet business needs.• Resolves conflicts respectfully and in a timely manner, asks for assistance from• appropriate supervisor as needed.• Checks mailbox, departmental communication log and/or e-mail regularly; at least• once per shift.• Participates actively in department team and all-staff meetings.

• Administrative support to the Program Manager• Prepared complex administrative reports for different departments utilizing Microsoft Office tools.• Receive, sort, and distribute incoming and outgoing correspondence, scheduled appointments, maintaining paper and electronic filing.• Prepare agendas and arrangements for committee, board and other meetings.• Maintain a calendar of activities on Microsoft Outlook and various work related events.• Type and proof read a wide variety of reports, letters memoranda and flowcharts.• Greet visitors and determine whether they should be given access to specific individuals.• Make travel arrangements for executives.• Compile, transcribe, and distribute minutes of meetings.• Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives.

• Administrative support to Department Manager’s.• Responsible in preparing of status reports, documents and contact data requirements on data bases.• Make appointments and travel reservations/arrangements for demobilization and mobilization to and out of country.• Maintaining calendars, scheduling and supporting meetings. • Work with Department Managers and assist employee evaluation program ensuring Performance Appraisals are initiated and completed in a timely manner.• Responsible for maintaining personnel records, employment applications, worker’s compensation for leave forms, and in/out processing of employees.• Perform other clerical duties and assignments as required.

• HR support to the HR Manager and staff members.• Prepared and posted job announcements, reviewed qualifications of candidates and made qualification determination if applicable.• Reviewed personnel actions for completeness and accuracy through the departments.• Scheduled appointments of notified employees on case files conducted on investigations.• Assisted Employee and Labor Relations specialist in their handling of office appeals, grievance, EEO complaints and adverse action cases through FFSC.• Maintained subject matter files and records.• Established follow-up suspense actions for probationary and trial periods, on career promotions, pay increases and tenure.• Composed and edited letters correspondence.• Utilized a personal computer, used Microsoft office Excel: to enter spreadsheets, revised, sort or calculate and retrieved data.• Prioritize work to meet deadlines for the HR Manager.• Respond to walk-in applicants and telephone callers, answer general and technical questions.• Handle sensitive correspondence to the upmost sensitivity.• Supervise and train 6 clerical staff.

• Reported to Deputy Manager, Customer Service Manger on a daily basis.• Supervised and managing a staff of up to 12 exempt and non-exempt personnel.• Directed the work of developing skilled or entry level employees to handle Internet-bases inbound and outbound calls.• Handled customer escalations calls with complaints or issues.• Performed quality review, conducted feedback from customers and monitor calls.• Develop telephone sales or negotiation skills of service representatives to obtain sales or service goals.• Participated in hiring, termination, performance and salary reviews.

• Responsible for the execution of Hub activities: in which maintain appropriate monies in the safe to give out to the employees for their cash drawers. • Supervised 10 to 20 hourly associates in the execution of Hub activities. • Fully optimize Credit (in opening new accounts: Account Care, Sears Credit cards) and ensure performance standards are met within the department. • Scheduling, training, coaching and performance management to hourly associates.• Processed information/merchandise through computerized and register system.• Maintain associate records through timely and update employment terminations

• Assisted and reported to the Assistant Store Manger of the front end register.• Supervised and managing a staff up to 10 employees.• Plan, prepares and devise workers performance and issue work assignments.• Resolve complaints and answers questions of customers regarding service and procedures of the store.• Reviews and checks work of subordinates such as reports, records, and applications for accuracy and errors.• Prepare, maintains, and submits reports/records such as personnel reports.• Make recommendations to management concerning staff and improvement of procedures.• Participate in hiring, termination, and salary reviews.• Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.

Administrative/program support, front office supervision of a team of four full-team clerical staff and support activities for the LT Colonel, Major, Sergeant Major and civilian employee. Controlled all correspondence and was able to balance competing priorities and tight deadlines for prepared food upcoming meals on the production schedule.Request orders for upcoming field operations at TISA also receives, stores, and issues equipment, materials, and supplies toinclude compiling stock records of items in warehouse operations. Also prepare requests in the supply area for 30 military soldiers or more who travel extensively within the region and overseas.Initiates, prepares, maintains, and processes installation personnel access records, automated data, personnel and vehicles.

• Prioritize and delegate assignments to fellow sales associates.• Maintain cleanliness and Organizational Standards throughout the store.• Provide prompt, courteous and knowledgeable service to both internal and external customers.• Responsible for maintaining and ensuring operational standards of excellence for our Customer Service department directing a staff of supervisors and associates.• Primary responsibilities include making recommendations to increase departmental efficiency.• Tracking/analyzing report data and assisted with special projects. • Assisted with special projects.• Supervise, train and coach customer service representatives and Supervisors.• Interview and hire job applicants.• Effectively answer and resolve customer issues/complaints.• Report and analyze department statistics including turnover and performance reviews.