Marshyl Cloward, Mba Email & Phone Number

Provo, UT, US

Provo, UT, US

Hobby business highlighting the adventures and wisdom of a homeschooling family who sold everything and hit the road in search of living and absorbing life "untethered". Focus message of this business: Most of us engage in unconscious dysfunctional habits, beliefs or attitudes passed on through generational DNA. These patterns significantly affect how we.

Tampa, FL, US

• Cultivated positive relationships through effective communication strategies for over 70 clients
• Identified, proposed and implemented improvements to training processes to make on-boarding simpler and more relevant
• Ensured improved adoption through training, proactive relationship engagement and spearheading solutions
• Identified client knowledge gaps and created articles for company newsletters and client product video training, improving product awareness, knowledge and adoption.Time was cut short at this great company due to.

Orem, Utah, US

• Ensured positive customer experience through proactive management and growth of new and existing clients
• Quickly learned software and service offerings enabling me to train key internal and external stakeholders how to use and leverage systems to align with business needs
• Instrumental in quickly turning around at-risk clients by 75% while increasing trust, project efficiency, adoption and NPS
• Hand-picked by executive team to manage key accounts including enterprise clients with emergency implementation and post-launch support needs

• Forged strong partnerships and relationships with stakeholders and project members resulting in better communication, less confusion and higher quality output
• Initiated and led multiple projects simultaneously while maintaining consistent and effective communication between stakeholders and project partners.
• 100% of projects delivered on time, within budget, and with minimal scope changes

Right Think was a Training, Mentoring and Personal Transformation business dedicated to helping thousands identify the blocks and hurdles that keep them from living an intentional life and experiencing extraordinary living. Everyone feels that life SHOULD be more, but most of us think that the SHOULD-BE life is only available to the lucky, the wealthy or.

Orem, UT, US

• Successfully introduced and implemented front-end enhancements to improve use, experience and adoption of core product
• Created multiple product guides, release documents and FAQs increasing technical proficiency, confidence and product adoption rates.
• Established key relationships with multiple high-profile clients, company executives and department heads improving information sharing and buy-in of strategic initiatives

• Provided strategic leadership while overseeing successful training and engagement of all contact center operations and staff yielding in over 98% customer satisfaction
• Designed team benchmarks, reports and effective KPIs ensuring efficient operations and effective reporting to senior management
• Developed initial and ongoing training, recognition, incentive and progress tracking programs resulting in motivated, competent, agents delivering world-class service
• Implemented successful weekly training webinar and conference call consistently attended by over 200 marketing and sales professionals

• Implemented, managed and led contact center customer and technical support resulting in consistent client satisfaction over 95% and positive, proactively engaged support teams.
• Led efforts to implement CRM, Knowledge-base, FAQ, Live Chat and Telephony systems resulting in effective communication processes, reporting and efficiency
• Communicated closely with top sales leaders and internal senior departments to set strategic objectives to enhance customer experience and improve company products and services.
• Instilled high morale through consistent training and operational practices resulting in positive relationships between agents and clients and agents and the employer
• Instrumental to rapid company growth from start-up to $10M+ in less than 4 years

Randolph AFB, TX, US

• Honorably served 8 years active duty while making positive contributions in every duty location and rapidly advancing in rank and responsibilities.

Master Of Business Administration - Mba

Master Of Science, Management And Leadership

Bachelor’S Degree, Marketing/Marketing Management, General

Aas, Electronic Systems Technology

High School/Secondary Diplomas And Certificates