Marshyl Cloward, Mba work email
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Positive, enthusiastic, people-first leader with a knack for elevating customer experiences and achieving results through engagement, adoption, training, and feedback. Deep direct-selling industry knowledge and experience. Over 15 years excellent productive and proactive client experience expertise in B2B and B2C roles within start-ups, SaaS and enterprise environments.
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PresidentBlue Fire Leads Jul 2021 - PresentProvo, Ut, Us -
Director Of OperationsBlue Fire Leads Dec 2019 - PresentProvo, Ut, Us
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Cofounder--Life UntetheredSelf-Employed Sep 2017 - Feb 2019Hobby business highlighting the adventures and wisdom of a homeschooling family who sold everything and hit the road in search of living and absorbing life "untethered". Focus message of this business: Most of us engage in unconscious dysfunctional habits, beliefs or attitudes passed on through generational DNA. These patterns significantly affect how we view ourselves, others and the world around us--more importantly, they can dramatically affect our happiness, fulfillment and quality of life. The untethered life helps individuals, families and professional identify and remove dysfunctional habits (disempowering beliefs, habits and attitudes) that "tether" them down and keep them from moving forward and replace them with empowering beliefs and habits that "untether" the generational chain of dysfunction and create a new generation of happiness, purpose and success!
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Relationship ManagerBydesign Technologies Sep 2018 - Jan 2019Tampa, Fl, Us• Cultivated positive relationships through effective communication strategies for over 70 clients• Identified, proposed and implemented improvements to training processes to make on-boarding simpler and more relevant• Ensured improved adoption through training, proactive relationship engagement and spearheading solutions• Identified client knowledge gaps and created articles for company newsletters and client product video training, improving product awareness, knowledge and adoption.Time was cut short at this great company due to voluntarily moving out of the Sunshine State. -
Client Experience ManagerDirectscale Aug 2016 - Jul 2017Orem, Utah, Us• Ensured positive customer experience through proactive management and growth of new and existing clients• Quickly learned software and service offerings enabling me to train key internal and external stakeholders how to use and leverage systems to align with business needs• Instrumental in quickly turning around at-risk clients by 75% while increasing trust, project efficiency, adoption and NPS• Hand-picked by executive team to manage key accounts including enterprise clients with emergency implementation and post-launch support needs -
It Project ManagerInformation And Communications Systems (Ics) Mar 2016 - Aug 2016• Forged strong partnerships and relationships with stakeholders and project members resulting in better communication, less confusion and higher quality output• Initiated and led multiple projects simultaneously while maintaining consistent and effective communication between stakeholders and project partners.• 100% of projects delivered on time, within budget, and with minimal scope changes
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Co Founder/OwnerRight Think Llc Sep 2015 - Feb 2016Right Think was a Training, Mentoring and Personal Transformation business dedicated to helping thousands identify the blocks and hurdles that keep them from living an intentional life and experiencing extraordinary living. Everyone feels that life SHOULD be more, but most of us think that the SHOULD-BE life is only available to the lucky, the wealthy or the uncommonly courageous. The truth is life is meant to be abundant, even extraordinary for everyone! Have you wondered what life would be like if you were in complete control of the outcome? If you had a way to create incredible financial, personal, professional and spiritual freedom--what kind of possibilities would be open to you? That is the kind of life you SHOULD be living and that's what Right Think is dedicated to helping you achieve by conditioning the mind and heart to work in harmony with each other rather than in conflict. You deserve an extraordinary life. Your family deserves it. And with a little education and easy to implement tools--you can start experiencing the prosperous, abundant and incredible life in a very short time. Whether you want to improve relationships, gain confidence, focus, drive, financial prosperity, achieve goals or just get unstuck, Right-Think your life. Because when you Think Right, you Live Right.
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Product Development ManagerInfotrax Mar 2014 - Sep 2015Orem, Ut, Us• Successfully introduced and implemented front-end enhancements to improve use, experience and adoption of core product• Created multiple product guides, release documents and FAQs increasing technical proficiency, confidence and product adoption rates.• Established key relationships with multiple high-profile clients, company executives and department heads improving information sharing and buy-in of strategic initiatives -
Director Sales SupportAriix Jun 2011 - Mar 2014• Provided strategic leadership while overseeing successful training and engagement of all contact center operations and staff yielding in over 98% customer satisfaction • Designed team benchmarks, reports and effective KPIs ensuring efficient operations and effective reporting to senior management • Developed initial and ongoing training, recognition, incentive and progress tracking programs resulting in motivated, competent, agents delivering world-class service• Implemented successful weekly training webinar and conference call consistently attended by over 200 marketing and sales professionals
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Director Of Client ServicesHeritage Makers Inc Mar 2005 - Feb 2011• Implemented, managed and led contact center customer and technical support resulting in consistent client satisfaction over 95% and positive, proactively engaged support teams.• Led efforts to implement CRM, Knowledge-base, FAQ, Live Chat and Telephony systems resulting in effective communication processes, reporting and efficiency• Communicated closely with top sales leaders and internal senior departments to set strategic objectives to enhance customer experience and improve company products and services.• Instilled high morale through consistent training and operational practices resulting in positive relationships between agents and clients and agents and the employer• Instrumental to rapid company growth from start-up to $10M+ in less than 4 years
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Test, Measurement And Diagnostic Equipment Calibration And Repair Craftsman (Staff Sargent Rank)United States Air Force Oct 1996 - Feb 2004Randolph Afb, Tx, Us• Honorably served 8 years active duty while making positive contributions in every duty location and rapidly advancing in rank and responsibilities.
Marshyl Cloward, Mba Skills
Marshyl Cloward, Mba Education Details
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Western Governors UniversityMaster Of Business Administration - Mba -
Western Governors UniversityManagement And Leadership
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Western Governors UniversityGeneral
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Community College Of The Air ForceElectronic Systems Technology
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SfhsHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Marshyl Cloward, Mba
What company does Marshyl Cloward, Mba work for?
Marshyl Cloward, Mba works for Blue Fire Leads
What is Marshyl Cloward, Mba's role at the current company?
Marshyl Cloward, Mba's current role is President at Blue Fire Leads.
What is Marshyl Cloward, Mba's email address?
Marshyl Cloward, Mba's email address is mc****@****ers.com
What is Marshyl Cloward, Mba's direct phone number?
Marshyl Cloward, Mba's direct phone number is +180172*****
What schools did Marshyl Cloward, Mba attend?
Marshyl Cloward, Mba attended Western Governors University, Western Governors University, Western Governors University, Community College Of The Air Force, Sfhs.
What are some of Marshyl Cloward, Mba's interests?
Marshyl Cloward, Mba has interest in Writing, Computers, Team Building, Consulting, Technology, People Watching, Animals, Reading, Sports, Business.
What skills is Marshyl Cloward, Mba known for?
Marshyl Cloward, Mba has skills like Leadership, Training, Entrepreneurship, Team Building, Management, Customer Service, Sales, Marketing, Team Leadership, Sales Operations, Call Center, Coaching.
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