Marcel Visser Email & Phone Number

Netherlands

Next Ready Partners is a partnership of independent managers who realize projects in the role of project manager, program manager, change manager or interim manager.

Netherlands

Manage2Success focusses on improving the (online) service delivery of companies: customer experience, operational efficiency and scalability. For more information check out www.manage2success.com

Apeldoorn, Gelderland, Nederland

Project Management for MS Dynamics F&O implementation at Trioworld in Apeldoorn; Development of the Global ERP template and roll out of the pilot including local integrations in Apeldoorn, before global roll out in the years to come.

Woerden, Utrecht, Nederland

Leading the Support Services team and support & facilitate the Services Department in their continuous improvement processes.

Location Independent

In Unit4's transition to a full Cloud company responsible for the customer and business adoption of newly introduced business tools. Business owner for the customer facing platform "Community 4U" and focus on Customer Support, Cloud Operations and Customer Success tooling. Managing business value realization by increasing the industry alignment for out of.

Independent

Connecting Business and IT, responsible for various programs like:Community4UAs Product Owner responsible for full Agile development of a new Customer and Partner platform named "Community 4U" to facilitate better accessibility to existing and new services for all customers and partners worldwide as well as delivering to all a platform for peer-to-peer.

Independent

Program Manage centralization of 10 Customer Support departments to one global, hub and spoke model based organisation, including near shoring of activities and realize related process changes and tools. Defined strategy for enhancing support services towards customers and execution of plans.Steer continuous development of the Global Support organization.

Independent

Responsible for initiating and coordinating international programs to improve customer facing as well as internal processes in Services, Sales and G&A at UNIT4.Deputize for VP Services on Global Support in a decentralised / matrix organisation.Major programs:Future of Customer Support (2012-2013): investigate and prepare globalization of the decentralized.

Responsible for projects to improve business processes and the quality of service at Customer Services and Professional Services departments in the Unit4 companies worldwide.Deputize for VP Services on Global Support in a decentralised / matrix organisation.Major projects:UNIT4 Business Handbook: Development “one way of working” for Project Managers.

Responsible for a succesfull go-live of the ERP implementation (www.ifsworld.com) at the Rotterdam Head Office at January 1, 2010. Advisor in setting up the (international) ICT organisation and the international roll out of the ERP implementation at Smit for the coming years.

Responsible for projects to improve business processes and the quality of service at Customer Services and Professional Services departments in the Agresso companies worldwide.Major projectGlobal implementation of new centralised ticketing system for Technical Support on Agresso and related products. Synchronizing processes at multiple support offices in.

Responsible for the development and move to the new head quarters of Unit Agresso, Sliedrecht, Netherlands.

Eindverantwoordelijk voor de staf bestaande uit de afdelingen Local ICT, Corporate ICT, Facilitaire Zaken met 15-20 medewerkers. Local ICT en Facilitaire Zaken bedient in gecentraliseerde rol alle werkmaatschappijen en stafafdelingen in Sliedrecht en heeft een adviserende rol voor de overige vestigingen in de Benelux. Corporate ICT is verantwoordelijk voor.

Eindverantwoordelijk voor de BU bestaande uit de afdelingen Customer Support, Opleidingen en Sales Support met 25-30 medewerkers. Deze afdelingen richten zich op de dienstverlening rond de geleverde soft-ware in verschillende branches in de Benelux met ongeveer 17.000 klanten en meer dan 100 partners in 2008.

Eindverantwoordelijk voor de afdeling Opleidingen met 3-5 medewerkers. Belangrijkste doelstelling was het professionaliseren van de dienstverlening en verbeteren van het financiële resultaat. Deze doelstelling is onder ande-re behaald door de introductie van een nieuwe lesmethodiek en de intro-ductie van verschillende programma´s voor de gedefinieerde.

Verantwoordelijk voor het ontwikkelen en verzorgen van trainingen aan klanten en dealers van Exact Software.

Parttime, tijdens studie aan Erasmus Universiteit. Verantwoordelijk voor de boekhouding en het systeembeheer bij ingenieursbureau met 20-25 mede-werkers dat zich richtte op de internationale offshore olie&gas markt.

Master’S Degree, Business Administration (Mscba)

Activities and Societies: Information Management

High School, Vwo