Key Account Manager
Barcelona, Catalunha, Espanha
Managing a portfolio of 250 clientes for 9 months. - Client Relationship Management: Established and maintained strong, trust-based relationships with a diverse portfolio of clients, ensuring their needs were met with tailored solutions.-Strategic Communication: Acted as the primary point of contact, effectively conveying complex information and providing clear guidance to clients to optimize their use of services.-Cross-Functional Collaboration: Worked closely with internal teams, including product, ops, marketing, and customer support, to deliver seamless solutions aligned with client goals.-Data-Driven Decision Making: Analyzed client feedback and usage metrics to identify improvement opportunities and implemented strategies to enhance client satisfaction.-Project Management: Oversaw onboarding and implementation processes, ensuring timely delivery and alignment with client expectations.-Conflict Resolution: Proactively addressed challenges, mediating between stakeholders to ensure issues were resolved effectively and relationships remained strong.-Compliance and Documentation: Ensured all client interactions and contracts adhered to company policies and regulatory standards.