My tasks and responsibilities include:- Customer support: My main task has been providing timely and accurate solutions to B2C and B2B customers through various channels, such as Zendesk ticketing platform, SoMe and Amazon- Logistics: I have played an active role in establishing new logistics structures and return processes in several countries within our market - Support materials: I have built and updated support pages aimed at improving the customers’ journey, as well as created automated responses to optimise our team’s workflow- Technical assistance and troubleshooting: I have diagnosed and reported technical issues to our technical department- Product reviews: I have contributed to a positive brand image and reinforced our company’s position on international market by addressing customers’ reviews on platforms such as Amazon, Facebook or Bazaarvoice- Agent onboarding: I have successfully onboarded new agents and continuously ensure that they are well-prepared to handle customer queries and have technical understanding of our products and services - Translations: I possess working proficiency in Spanish and have translated a wide range of materials, such as user guides, web, watch and app content, helping to foster global customer support in our company - Experience in working in cross section between customer support, SoMe and E-commerce

- Processing international money transfers and currency exchange - Daily contact with receiving offices to follow-up on transfers and resolve incidents

- Guiding for cruise ship passengers on full and half day excursions in the Hordaland and Sogn og Fjordane area- Dispatch help for main ECS dispatcher

- Updating and confirming bookings from main companies in the cruise service sector, such as ECS, NCS, FO and OCS - Booking guides for tours, organising transportation and preparing dispatch - Evening and weekend emergency contact person - Creating training materials, performing office tasks, entering data into Excel spreadsheets, and more

- Translation of website content- Assistance to Spanish citizens