Marta Beaver Email & Phone Number

United States

Responsible for managing, monitoring, and directing all Front-End business components in the execution and delivery of exceptional service and value. Providing Team Members (33) oversight training and direction to exceed performance expectations and results in each area assigned, including Frontline, Membership, Liquor store and Utility Clerks.

Melbourne, Florida Area

• Maximize Sales and Profitability: create quarterly/monthly business plan; facilitate daily sales goals meeting with associates; analyze customer base, traffic patterns, market, the competition to grow the store’s business; utilize profit and loss reports for measuring store sales performance and make necessary adjustments• Customer Experience - Build the Pier1 Brand: adhere to all sales and customer service standards; make the necessary decisions to resolve customer concerns; use tools provided to satisfy customer merchandise requests; support company incentives• Operations: receive and properly process merchandise from shipments; accomplish merchandise management goals by noting damages and over/short quantities; understand and practice basic merchandising techniques; ensure timely and accurate completion of administrative tasks; effective expense control (order supply); payroll management• Build Talent: educate associates on product knowledge; coach selling behaviors; ensure associate productivity by providing clear instructions, follow up, feedback recognition and accountability

Melbourne, Florida Area

• Assisted Store Manager with hiring, training, and coaching the sales team and administering performance evaluations • Planned and executed seasonal transitions to assure proper Visual Presentation of the product• Helped Store Manager in maximizing sales, customer service and profits• Supported Store Manager in budgeting administrative costs including wages and supplies.• Reviewed sales including margins, volume, quotas, and closing ratios while suggesting future goals

Melbourne, Florida Area

• Audit files• Processed legal documents• Customer service

Melbourne, Florida Area

• Managed merchandise and sales staff• Completed various reports in a timely manner• Performed opening and closing procedure including overseeing store maintenance• Communicated daily targets and how to meet and exceed them• Executed shipment processing per company guidelines and timeframe