Marta Bednarczyk Email & Phone Number

- Serve as the first point of contact for customers seeking technical assistance over the phone, chat or email- Perform remote troubleshooting through diagnostic techniques and pertinent questions- Determine the best solution based on the issue and details provided by customers- Walk the customer through the problem-solving process- Direct unresolved issues to the next level of support personnel- Provide accurate information on IT products or services- Record events and problems and their resolution in logs- Follow-up and update customer status and information- Pass on any feedback or suggestions by customers to the appropriate internal team- Identify and suggest possible improvements on procedures

Lublin

- Prepared every week's schedule and made sure team members work on time,- Trained employees on suggestive sales, proper service,- Took care to maintain the correct level and amount of monthly expenses for effective marketing plans to increase sales and profits while managing costs,- Correctly calculated inventory and ordered appropriate supplies.- Planned promotional activities,- Reported the sales results of the premises to the owner,- Set goals and motivated staff,- Carefully interviewed, selected, trained and supervised staff.- Placed orders and received deliveries,- Contact with suppliers (price fixing, additional terms of cooperation),- Took care of restaurant's social media,

Lublin

- Promoted the company's products among potential customers- Actively acquired new customers,- Worked with the database of clients,- Recognized needs and preferences of customers,- Presented of the offer of services and products,- Telephone customer service,- Made outgoing calls,- Entered data into the system,- Built lasting relationships with served customers