Marta D. Email & Phone Number

Membership professional holding 6 years of increasingly responsible customer service experience. Knowledgeable in cross-departmental and multi-channel communications with small and large teams. Obtained a Bachelor of Arts in Psychology from University of Washington Tacoma. Skills include strong proficiency in Canva, Salesforce/TractionRec and Microsoft Office. Demonstrated competency, reliability and diligence throughout workloads. In my current role as Membership Lead at YMCA of Greater Seattle, I strive to provide excellence to members and guests by optimizing branch operations and navigating strategies to increase member engagement, satisfaction and retention. I provide guidance and support to team members, working collaboratively to problem solve and build strong connections. Additionally, I design and implement written communication materials, ensuring concise information is provided to members and guests. Eager to serve community members of all ages and walks of life by providing resources and streamlining inquiries efficiently. Passionate about working in diverse environments, learning knowledge, and uplifting marginalized communities.

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  University Of Washington Tacoma

  Psychology