Scope: Daily support of the Chief Operating Officer by providing a high-level support, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetingsDefineing, building, supporting negotiations of Service Level Agreements (SLAs) and maintaining (physical/electronic) documents Complex verification of the entire operational activities like contract management, invoice processes, participation in purchasing process (mainly IT related)Permanent contact keeping and co-working with OPS & IT departments, managing and coordinating needs of OPS & IT businessInitiation of service improvement actions where possible, suggesting adequate corrective actions for identified cases not compliant with minimum standards, charging / financial / transfer pricing alignments, procedures in forceComposing procedures Preparing statistical reports (local and regional), Project participation: Taking part in local Business Travel system (BCD-KDS) implementationPromoting Integrity Program (PIP) -local projectWinning Performance Culture (WPC) -local projectTrainings2010 In-house Transfer Pricing training2009 Lean Six Sigma - Basic knowledges

Scope: Providing support for Chief Operating Officer by managing his schedule, preparing correspondence, receiving visitors, arranging conference calls, scheduling meetingsAdministring invoicesKeeping contact with OPS & IT departments

Scope: Support of the Chief Financial Officer by managing his calendar, preparing correspondence, receiving visitors, arranging conference calls, scheduling meetingsAdministring invoicesPermanent contact keeping with Finance departments

Scope: Daily Support of GM by managing his calendar, preparing correspondence, receiving visitors, scheduling meetings, dealing with post, photocopying and answering phonesAdministring invoices Support the daily work and administrative tasks of the teamArranging business travels