Responsible for driving the Support and BA team to the client-oriented culture.Best practices and uniform processes in the area of client support and business analysis. Team coordinator• Responsible for the quality plan, schedule, and activities of the support and business analysis team for a CAD and PLM tools usage without mayor disruptions. Business analystLegacy tools• Monitoring and maintenance of the CAD/PDM legacy tools.• Problem analysis and JIRAs creation and actions proposal to the product owner.• Cost Benefit analysis.• Specification creation, follow up and validation of tasks and developments.• Sprint deployment and user communication responsible.• Project manager by CATIA and SmarTeam Release upgrades.New PLM implementation project• Contributions to the different project phases as business analyst, assisting the project management needs, tracking and documenting all project works. • Deputy component owner, with responsibilities like budget revision, component analysis, and proposal for improvements, feedback of the work advancements for the releases.• Creation and review of concepts, user stories, acceptance criteria, validations, and documentation.• Part of the project communication team. Working closely with the Key users and stakeholders gathering and analyzing their feedbacks in the acceptance tests and pilot projects.• PLM Project user forum organizer.Supporter and tools administrator• CAD / PLM application specialist. (Build and buy tools)• Support internal and external tools specialist.• Consultancy and 2nd and 3rd line support.• Settings and customizations administrator.• CAD catalog manager.• FAQs, presentations, and trainings creator (in English and French).Sprint Manager (Scrum Master) and Kanban Manager.GRACQ (Groupe d’Aide à la Cotation et la Qualité) representative.

• CAD / PLM Engineering tools management.• Extensive knowledge in the 3D design tool CATIA V5 and the PDM system SmarTeam.• Very good knowledge in other tools used by CERN:- 3Devolution, 3DVia Composer, Q-Checker, CATIA V6.• Projects developed in CERN:- Project manager of release upgrades of CATIA V5 and SmarTeam.- Contributed to developments in the tools and creation of specifications.- Management of Settings and configurations in CATIA and SmarTeam.- Management of standard parts and material catalogues of internal CATIA catalogues at CERN and implementation and configuration of external catalogues CADENAS and Traceparts.- Settings implementation, study of the application of checking rules and implantation of the tool Q-checker at CERN.• Participated in the CERN group GrACQ (Groupe d'Aide à la Cotation et à la Qualité) whose goal is to help the designers to achieve high quality technical drawings with:- Recommendations of best practices and rules.- Implementation of the ISO Norms to the CAD tools.- Creation of the new configuration of the “title block” of drawings.• Support and methodology training to about 200 Users in CAD and PDM systems in several languages.• FAQ management in the 2 CERN official languages.• Presentations related to CAD / PLM in conferences and in user forums.

R&D Office• Product development in office furniture technology specialized in drawer runners.• Projects developed in Paul Hettich GmbH & Co:- Project leader of development new “super-light” runners for office drawers.- Project leader of development electrical office furniture, with access rights control.• Mechanical design in 3D CAD.• Prototype testing and analysis of all developments.• Production, follow up and maintenance of products in market “Quadro12” and “KA270”.

• Technical documentation of all automatic screw fastening units for assembly lines.• Development the new Internet page concept of “Böllhoff Schraubtechnik” in different languages.• New classification of all products UNIQUICK (Fastening units and fasteners feeding).