- comprehensive implementation of the ordering process;- building long-term relationships with key clients and providing customer service for C2B and B2B customers;- cooperating with other departments within the company to ensure that all international business operations run smoothly;- preparation of sales offers with individually tailored solutions for the project and client's budget, ensuring compliance with the technological and static requirements of the offered products;-… Show more - comprehensive implementation of the ordering process;- building long-term relationships with key clients and providing customer service for C2B and B2B customers;- cooperating with other departments within the company to ensure that all international business operations run smoothly;- preparation of sales offers with individually tailored solutions for the project and client's budget, ensuring compliance with the technological and static requirements of the offered products;- expanding new sales markets - USA, Canada, Sweden, Netherlands, Finland, UK - teamwork with Martin Groth;- preparation, negotiation, signing and implementation of commercial contracts;- analyzing and assisting in introducing new products to the company's offers for the needs of export markets;- creating and implementing solutions aimed at increasing the efficiency of export and sales processes;- building a customer base on foreign markets;- implementation of the assumed sales plans for the team on the entrusted export market;- negotiates prices and transport conditions, - organizing and planning container shipments to USA and Canada- organizing road transport with direct cooperation with logistics companies;- cooperation with the marketing department in creating new advertisements, marketing slogans, promotions tailored to a certain market;- preparation of export documentation and close direct cooperation with customs agencies;- supervision over compliance with customs regulations;- preparing reports for the management board in accordance with the internal regulations;- translation of advertisement materials, software and databases;- monitoring of clients timely payments;- reporting customer complaints to the appropriate department and keep track of actual progress;- training new employees assigned by the management board;- active participation in sales/product training courses carried out by the company/suppliers;- conducting business meetings with clients. Show less

- customer service and searching for new C2B and B2B customers;- preparation of sales offers with individually tailored solutions for the project and client's budget, ensuring compliance with the technological and static requirements of the offered products;- opening a new sales market - USA and Canada - teamwork with Martin Groth;- significant development of the sales level on the Dutch and Scandinavian markets - team work with Martin Groth;- assisting in introducing new… Show more - customer service and searching for new C2B and B2B customers;- preparation of sales offers with individually tailored solutions for the project and client's budget, ensuring compliance with the technological and static requirements of the offered products;- opening a new sales market - USA and Canada - teamwork with Martin Groth;- significant development of the sales level on the Dutch and Scandinavian markets - team work with Martin Groth;- assisting in introducing new products to the company's offers for the needs of export markets;- building a customer base on foreign markets;- implementation of monthly sales targets;- creating and implementing solutions aimed at increasing the efficiency of export and sales processes;- organizing and planning container shipments to USA and Canada, organizing road transport for the Scandinavian market with direct cooperation with logistics companies;- preparation of export documentation and close direct cooperation with customs agencies;- preparing reports for the management board in accordance with the internal regulations;- active participation in sales and product training courses carried out by the company and suppliers. Show less

- registration and evaluation of complaints- coordination of the course of the complaint with monitoring of the timely completion- direct customer service (providing information on complaints, the course of the complaint, conducting negotiations on the effective closing of notifications while maintaining the highest level of customer satisfaction)- cooperation with domestic and foreign individual and business clients,- conducting conversations with difficult clients-… Show more - registration and evaluation of complaints- coordination of the course of the complaint with monitoring of the timely completion- direct customer service (providing information on complaints, the course of the complaint, conducting negotiations on the effective closing of notifications while maintaining the highest level of customer satisfaction)- cooperation with domestic and foreign individual and business clients,- conducting conversations with difficult clients- preparation of monthly reports and summaries on complaint notifications along with the cost of complaint processing- analyzing complaints in order to verify the cause of the complaint, reporting damage / reports to individual departments- management of service employees, delegating the work of service technicians (strategic organization of domestic and foreign trips, detailed planning of commissioned works, taking care of the preparation of equipment / tools / materials needed for a service visit)- keeping and archiving case files with complaint closing protocols Show less