As a Program Manager in BNPP I am responsible for one of the strategical initiatives in New Technologies & CyberSec area focused on implementing Engineering Culture in IT and building image of BNPP as Top Employer for IT experts. By implementing EC, we want to be a workplace where people can develop, grow, where they can streamline and automate processes, where a culture of cooperation and support is the basis of interpersonal relations.My main tasks within Engineering Culture Program:- Building the recognition of the BNP Paribas brand as the IT Employer on the polish market - Supporting IT recruitment and brand campaigns that will attract the best talents to the organization- Organizing internal and external IT events supporting New Technologies and Cybersecurity area Strategy - Implementing internal IT reskilling and upskilling programs for BNP Paribas Employees - Building strong Engineering Culture for IT Employees - Cooperating with external partners, communities, stakeholders and suppliers- Supporting internal communication based on engaging Employee Experience approach- Supporting communication of New Technologies and Cybersecurity area on Social Media - Supporting tech communities in New Technologies and Cybersecurity area- As a member of Sustainability Community in BNP Paribas - responsible for supporting and executing eco initiatives

- Coordinating Employer Branding activities in IT area for Nordea polish branch - internal and external IT events, conferences, job fairs, meetups, hackathons, assesment days- Organizing additional initiatives and events focused on increase of Employee engagement- Supporting internal communication based on engaging Employee Experience approach- Cooperation with local IT communities in Poland- Managing social media communication- Cooperating with external partners, stakeholders and suppliers - Running Share IT Programme - an internal in house reskilling programme - As a member of #WellbeingAmbassadors Team taking care of employee’s wellbeing at Nordea polish branch- As a Lead of Nordea Poland Eco Team responsible for running local eco initiatives

- Coordinating Employer Branding activities in IT area for Nordea polish branch - internal and external IT events, conferences, job fairs, meetups, hackathons, assesment days - Managing local cross-department project team (Employer Branding plus Recruitment) - Running projects focused on IT Poland ramp up- Running internal IT knowledge sharing initiative called Share IT- Responsibility for local branding campaigns- Creating and maintaining branding budget- Cooperation with leadership and hiring managers- Cooperation with local IT communities in Poland- Managing social media communication- Supporting internal communication based on engaging Employee Experience approach- Organizing additional initiatives and events focused on increase of Employee engagement (Kids Days, Christmas Celebrations, Nordea Anniversaries) - Running internal IT knowledge sharing initiative Share IT- Preparing ad hoc Management Reports- Cooperating with external partners, stakeholders and suppliers - As a member of #WellbeingAmbassadors Team taking care of employee’s well being at Nordea polish branch- As a Lead of Nordea Poland Eco Team responsible for running local eco initiatives

- Running projects focused on IT Poland ramp up- Building a new internal on-boarding process for IT employees in Nordea Branch Poland, which accelerated the employee onboarding process and increased their satisfaction from the first weeks of work in the new company- Coordination various Employer Branding events such as job fairs, IT conferences, workshops and meetups for 3City and Warsaw IT- Implementing internal IT knowledge sharing initiative called Share IT - Cooperation with leadership and hiring managers- Cooperation with local IT communities in Poland- Managing social media communication- Creating and maintaining branding budget- Supporting internal communication based on engaging Employee Experience approach- Organizing additional initiatives and events focused on increase of Employee engagement - Preparing ad hoc Management Reports

Running projects focused on IT Poland ramp up

- Leading internal on-boarding processes for Common Platforms Division in IT- Handling consultancy contract administration in CPro Tool- Supporting internal HR processes- Cooperating with internal and external Suppliers and maintaining good relationships with business partners- Building processes or upgrading them to grow Employees positive engagement and experience- Supporting Data Engineering Management with administrative tasks - Preparing relevant reports to support management at business decisions making- Conducting training's and maintaining internal communication focused on Employees engagement - Running daily business for all Common Platforms team

- Leading internal onboarding processes for Data Engineering Division- Handling consultancy contract administration in CPro Tool- Cooperating with Suppliers and maintaining good relationships with business partners- Supporting Data Engineering Management with administrative tasks - Producing relevant reports to support management and business decisions making- Conducting trainings and maintaining internal communication- Running daily business for all Data Engineering PL team

● Management of service quality research in the Bank's own branches and franchise outlets carried out in accordance with the Mystery Shopper methodology (over 400 audits per quarter).● Management of Bank's branches and franchise outlets sales and customer’s service standards (over 400 distribution points).

● Management of service quality research in the Bank's own branches and franchise outlets carried out in accordance with the Mystery Shopper methodology (approximately 800 audits per each quarter).● Management of Bank's branches and franchise outlets sales and customer’s service standards (over 400 distribution points).● Recommendation and implementation of solutions in sales processes which were identified as „weak points for improvements” during quality surveys audits. ● Management of the external banking sales services rankings (Newsweek’s Friendly Bank, Forbes, TNS Poland). Promotion form 13th place in 2014 to 7th in the Newsweek’s ranking and from 9th place to 8th in 2014 in the Forbes ranking. ● Preparation and management of the communicational campaigns regarding sales quality and standards in the process of customer’s service in branches.● Close cooperation with Branch Managers and Branch Advisors in the process of raising effectiveness of sales, knowledge and advisor’s skills regarding the process of product offering, sales and service. ● Creation, training materials evaluation and conduct of trainings and workshops in the area of customer’s service.

● Initialization and coordination of internal GE standards implementation in the Retail Banking area, especially in the Global Standard of Responsible Lending and Responsible Banking.● Progress reporting of all the initiatives to the corporate structures. ● Preparation of training materials and communication for internal GE employees and external partners to emphasize the GE Group standards, legal requirements and regulatory recommendations in the Retail banking. ● Opinion processing for internal regulations and processes regarding their accordance with internal regulations, Compliance guidelines, regulatory recommendations for financial markets and GE standards in the Retail banking. ● Initialization and participation in the actions regarding the legal risks, regulatory and image loss risks, analysis and evaluation of residual and operational risk.● Coordination and part taking in the process leading to Compliance Champions Network creation in the whole BPH Bank – conduct trainings, communication preparation, help during problem solving process passed by the Compliance Champions.

● Complete analysis and processing of customer’s complaints.● Creation of written responses for customers and processing telephone complains and questions. ● Support of new employees in the process of on-boarding and customer’s complaints response processing.

• participation in tests verifying the correct operation of functionalities associated with credit cards in various operating systems • drawing up final reports on conducted tests • supporting new employees in testing operating system functionalities

• comprehensive analysis and consideration of customer complaints• preparing letters and conducting telephone conversations responding to complaints reported by clients • participation in internal initiatives aimed at ensuring a positive image of the Bank