Marta Jani Email & Phone Number

Brighton And Hove, England, United Kingdom

Brighton And Hove, England, United Kingdom

• Delivering end-to-end customer service over the phone and email.
• Highlighting process inefficiencies.
• Suggesting solutions and improvements to the customer’s experience.
• Balancing numerous customer accounts and projects at the same time.

Brighton, United Kingdom

• Built revenue by delivering efficient, excellent customer service, leading region in profitability.
• Engaging with the local community and business owners to develop trade, maintain the reputation of the pub and to ensure the pub is an essential pillar in the community.
• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Brighton, England, United Kingdom

• Implemented and evaluated Fringe's event strategy in line with departmental objectives, consistently exceeding registration targets.
• Managed system for artist and performance registration for Fringe City.
• Assisted programming of Fringe City stages for all outdoor events.
• Assisted in the production planning and live event management of Fringe City, info points, stage and set up of performance spaces.
• Assisted in the recruitment, training and coordinating of volunteers.
• Supported the marketing team with creating and distributing promotional materials.

Brighton, United Kingdom

• Optimised profits by controlling food, beverage and labour costs daily.
• Increased weekly revenue by 5% percent when acting as a Relief Manager.
• Built sales forecasts and schedules to reflected desired productivity targets.
• Strengthened operational efficiencies and traceability by developing organisational filing systems for confidential employee records and reports.
• Spearheaded special projects (Pub Quiz, Open Mic, Gin Weekend, Halloween with Ghost Walk of the Lanes) and efficiently carried out through effective problem-solving.

Brighton, United Kingdom

• Coordinated multiple events (Save Madeira Terrace, the official opening of English Tourism Week, The Great Escape, Pier Halloween) and diligently managed details to meet deadlines.
• Responsible for preparation and execution of the entire departmental training programme.
• Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
• Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Brighton, United Kingdom

Lodz, Lodz District, Poland

Lodz, Lodz District, Poland