• Answering complex program and policy queries from Microsoft Channel Partners • Providing program support to internal users – Account Managers, Account Specialists, Microsoft Licensing Specialists• Validating, processing and auditing licensing contracts• Working on order processing, credits and rebills• Liaising with Microsoft program managers and process owners regarding issues and program development• Working with global technical support teams to resolve system… Show more • Answering complex program and policy queries from Microsoft Channel Partners • Providing program support to internal users – Account Managers, Account Specialists, Microsoft Licensing Specialists• Validating, processing and auditing licensing contracts• Working on order processing, credits and rebills• Liaising with Microsoft program managers and process owners regarding issues and program development• Working with global technical support teams to resolve system issues• Involved in periodic User Acceptance Testing of new program features• Serving as trainer/point of contact for new hires• Providing program training together with Arvato internal training team, involved in preparing training materials• Preparing reports in SAP Show less

• Providing consulting and white glove service to Microsoft licensing sales specialists for the main volume licensing programs for complex deals• Training Deal Desk team in the MPSA program rules and processes• Serving as global SPOC for all MPSA related queries

• Responsible for liaising with subsidiaries ensuring that all legal requirements are met & operations processed competently within required timescale.• Involved in internal audit of processed documents.• Evaluate workload and prioritise based on the company revenue needs and customer sensitivity.• Involved in pre-validation team providing a service to increase global consistency and effectiveness through the resolution of queries and questions raised by Subsidiary and Channel… Show more • Responsible for liaising with subsidiaries ensuring that all legal requirements are met & operations processed competently within required timescale.• Involved in internal audit of processed documents.• Evaluate workload and prioritise based on the company revenue needs and customer sensitivity.• Involved in pre-validation team providing a service to increase global consistency and effectiveness through the resolution of queries and questions raised by Subsidiary and Channel Partner contacts prior to the signing of high revenue complex agreements. • Answering Channel Partner queries regarding enterprise agreements.• Processing Licence Transfers• Serve as training support to new joiners. Show less