Marta Leitao Email and Phone Number
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Supply chain expert with experience acquired over 20 years in an international environment with fast change management. Over the years, my continuous improvement skills led me to Program / Project Management, leading several European & WW cross-functional projects, with proven record of success and by applying LEAN Six-Sigma methodology. In addition, my dynamism and interpersonal skills allowed me to progress to a Leadership/ Management position and prove competences to build a strong team spirit and provide guidance and coaching to make possible the achievement of the key business objectives. My experience in different industries, companies and geographies are a proven advantage of my adaptation and flexibility to nowadays companies constant changes and allowed me to develop key skills as business strategy through maximizing efficiency and minimizing cost, change management thought companies acquisitions and restructurings, and de(centralization), outsourcing and delocalization of activities, and cross-functional communication to support operations and team-leadership. ----------------------------------------------------------------------------------------------------------My Key Competences are:• Business strategy / Change management / Cross functional communication• Solid Management / Leadership / Coaching skills• PMP (Project Management Professional) / LEAN / Green Belt Six-Sigma Certification• Customer Service Excellence / Continuous improvement mindset• Passionate / emphatic / motivate / dynamic / proactive / solutions-oriented • Strong analytical / synthetic spirit for problem solving and and decision making
Spineart
View- Website:
- spineart.com
- Employees:
- 179
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Director Customer Service OperationsSpineart Oct 2024 - PresentGeneva, Switzerland
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Global Initiative LeaderWella Company Oct 2020 - Oct 2024Geneva, Geneva, Switzerland- WW Product Innovation Project manager responsible for a portfolio of projects, acting as an Orchestra conductor by leading a multi-functional team, through Category Marketing, R&D, Supply, Procurement up to Finance, to work collaboratively and pro-actively to achieve project deliverables on time and assess risks.- Lead Product innovation projects through stage gates reviews in line with project timing and influence needed decision making by stakeholders towards positive outcomes that enable project readiness - Applies knowledge on Supply operating strategy to recommend finished good sourcing approach -
Customer Service Manager - Emea OperationsElizabeth Arden Dec 2016 - Oct 2020Geneva Area, SwitzerlandCustomer Service Manager, responsible for Europe, Middle East and African operations, with a team composed of 23 persons• Manage, plan, coordinate, communicate and control activities of the Customer Service department to allow an effective and excellent support to internal and external customers and secure daily operations to meet organizational objectives • Identify and implement strategies to improve service productivity and profitability• Develop team technical and interpersonal skills and drive continuous improvement of ways of working -
Emea Supply Chain Operations ManagerLexmark Oct 2015 - May 2016Geneva Area, Switzerland• Assignment in Budapest, Hungary• Manager of 22 persons ensuring OTC (Order to Cash) activities, from Customer Account Creation to Cash Collection, for France, Germany, Austria and Switzerland• Secure Revenue & Collections (70% of EMEA’s revenue)• Contribute actively to processes excellence based on Lean • People Management activities• Contribute to Customer Excellence Program• Act as escalation point for internal & external customersMain achievements: • Strategic KPI’s improvements: Cash collection delinquency decrease & cash flow increase; nb of days for sales en-try and delivery decrease• Communication improvement between Operation and Country Sales team allowing operations to run smoother & more efficient• Career Development plans implementation -
Emea Supply Chain LeadLexmark International, Inc. Jun 2014 - Oct 2015Geneva Area, SwitzerlandManaged EMEA Supply Chain initiatives for a specific growing business area, the MPS (Managed Printing Solutions), by: • Leading projects with goal to drive improvements on process-es, organization and systems; • Defining and implementing monthly KPI measurement to monitor closely improvements; • Main point of contact for internal customerMain achievements: • New Returns process implementation, reducing return cycle time (nb of days) and impact on consignment rev-enue• Supply Chain strategy definition for MPS (Managed Print Solutions) business, reducing the customer deliver-ies cycle time and logistic cots optimization
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Emea Supply Chain Program/Project ManagerLexmark International, Inc. Oct 2011 - May 2014Geneva Area, SwitzerlandLeaded several cross-functional Supply Chain Programs / Pro-jects in areas such as: supply & demand planning, logistic and warehousing integrated operations and customer order to cash activities, by applying Lean and Six Sigma methodology, with goal to improve Customer experience and business efficiencyMain achievements: • Supply Chain flows & operations design, development and implementation for a new subsidiary in Russia: Suppliers identification & contracts, Shipment and importation/exportation of goods; Inventory and Demand management; Customer Order to Cash processes; SAP functional changes • B2C (Business to Comsumer) platform implementation
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Emea Customer Service Project ManagerLexmark International, Inc. Oct 2008 - Sep 2011Geneva Area, Switzerland• Leaded several Customer Services projects with the goal to analyse & standardize european processes to facilitate activi-ties transfer into new Shared Service Centres in Hungary and Philippines• Transferred processes to the SCC by providing proper training & written support documentation • Participation in a WW ERP System change project to imple-ment SAP and add-in Vistex• SAP Super User providing support to users in the following months and proposing system improvementsMain achievements: • Web platform implementation for internal customers to facilitate manual cred-its/invoices requests (Bonus, marketing events, promo-tions, special bids), approvals and dispatch
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Order To Cash Project CoordinatorLexmark International, Inc. Oct 2007 - Sep 2008Geneva Area, SwitzerlandLeaded several Customer Order to Cash Projects with goal to harmonize and continuous improve processes after a centralization of Order to Cash activities in Geneva, with proper training & written support documentationMain achievements: • Excellent and successful transfer of processes into Geneva
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Business Support SpecialistLexmark International Aug 2006 - Sep 2007Geneva Area, Switzerland• Supported the Portuguese Order to Cash activities transfer from Lisbon to Geneva after a centralization of all EMEA activities in Geneva headquarter.• Ensuring compliance with processes, Legal, and regulatory requirements, Lexmark Corporate policies and SOX rules, applying to the department’s activities. • Securing country revenue by making sure orders are placed, released and shipped in due time, and customer claims were properly handled and all Cash collection activities.• Tracking orders and managed day to day communication with customers for all order management topics.• Closely communication with various functions of the company across the world (Europe and Asia) and actively provided support to initiatives impacting order to cash operations.• Securing the centralization of back-office operations from the countries to Geneva, and participated in the transfer of some activities to the Philippines Shared Service Center.Main achievements: smooth operations transfer from Portugal to Switzerland with achievement of strategic KPI’s, the Cash collection delinquency at 3%
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Business Support SpecialistLexmark International, Inc. Oct 2002 - Jul 2006Geneva Area, Switzerland• Responsible for Order to Cash activities for Portuguese customers• Ensuring compliance with processes, Legal, and regulatory requirements, Lexmark Corporate policies and SOX rules, applying to the department’s activities. • Securing country revenue by making sure orders are placed, released and shipped in due time, and customer claims were properly handled and all Cash collection activities.• Tracking orders and managed day to day communication with customers for all order management topics.• Closely communication with various functions of the company across the world (Europe, US and Asia)
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Business Support TraineeLexmark International, Inc. Sep 2002 - Sep 2003Lisbon Area, Portugal• Perform the day to day processing of accounts payable transactions to ensure thatmunicipal finances are maintained in an effective, up to date and accurate manner. Main activities: a• Receive and verify invoices and requisitions for goods and services b• Verify that transactions comply with financial policies and procedures c• Prepare batches of invoices for data entry d• Data enter invoices for payment e• Process backup reports after data entry f• Prepare manual cheques as and when required g• Maintain listing of accounts payable; Maintain the general ledger; Maintain updated vendor files and file numbers.• Support on Order Management activities: order entry and manual credits and invoicing.
Marta Leitao Skills
Marta Leitao Education Details
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University Graduation (4 Year)
Frequently Asked Questions about Marta Leitao
What company does Marta Leitao work for?
Marta Leitao works for Spineart
What is Marta Leitao's role at the current company?
Marta Leitao's current role is Experienced Supply Chain & Lean Expert | Transformational Leadership | Project Management | Business Operation Strategy.
What is Marta Leitao's email address?
Marta Leitao's email address is ml****@****ark.com
What is Marta Leitao's direct phone number?
Marta Leitao's direct phone number is (800) 473*****
What schools did Marta Leitao attend?
Marta Leitao attended Iseg - Lisbon School Of Economics & Management.
What are some of Marta Leitao's interests?
Marta Leitao has interest in Social Services, Children, Economic Empowerment, Environment, Education, Human Rights, Arts And Culture.
What skills is Marta Leitao known for?
Marta Leitao has skills like Supply Chain, Management, People Management, Team Management, Team Leadership, Process Improvement, Program Management, Project Management, Cross Functional Team Leadership, Strategy, Change Management, Lean Six Sigma.
Who are Marta Leitao's colleagues?
Marta Leitao's colleagues are Elizabeth Almeida Hincapié, Jacques Dupont, Lauren Nevins, Edgar Flores, Nicolas Manti, Jeff Boesch, Olivier Guillaumel.
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