Who is Marta Ls? Overview
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Marta Ls is listed as Customer Care Area Manager at TheFork, based in Barcelona, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for Marta Ls.
Marta Ls previously worked as Customer Care Line Manager VIP Team. at Thefork, A Tripadvisor Company and TripAdvisor Lead Advisor & Topic Expert at Thefork, A Tripadvisor Company. Marta Ls holds Grado En Sociología, Sociology from Universitat D'Alacant.
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TheFork
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Profile bio
About Marta Ls
Mi forma de vida es la cerámica.Pásate por mi instagram @keramos_ceramica si quieres echarle un vistazo a mis piezas, quizás alguna pueda encontrar un nuevo hogar!
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6 roles
Marta Ls work experience
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Customer Care Line Manager Vip Team.
Current- Focus on the quality offered to our VIP Restaurants, making sure every contact is personalized and managed with high quality standards.- Analysis of requests managed by the team (Call, chat & email) to ensure the quality offered to our customers and to identify training needs.- Define strategy and KPIs of the team. - 121 meetings to follow up on Specialist's performance.- Management of the operational tasks (planning and team distribution) for optimal service coverage.-… Show more - Focus on the quality offered to our VIP Restaurants, making sure every contact is personalized and managed with high quality standards.- Analysis of requests managed by the team (Call, chat & email) to ensure the quality offered to our customers and to identify training needs.- Define strategy and KPIs of the team. - 121 meetings to follow up on Specialist's performance.- Management of the operational tasks (planning and team distribution) for optimal service coverage.- Real Time Management: analysis of service level of live channels as calls/chats, live check on incoming customers requests: prioritization and assignation.- Coaching and Career development of the team.- Collaborate with HR and other departments to enhance recruitment and onboarding processes.- Centralize team needs to align with other departments- Team Morale and engagement: define tactical incentives and challenges Show less
Nov 2021 - Present
Tripadvisor Lead Advisor & Topic Expert
Jun 2019 - Nov 2021
Customer Care Specialist - French And Spanish Market
- Gestionar y resolver las solicitudes de los propietarios de restaurantes vía email, chat y por teléfono.- Dar soporte B2B y B2C sobre como utilizar la plataforma y resolver sus dudas. - Reportar incidencias y propuestas de mejora al departamento técnico.- Gestión y resolución de solicitudes e incidencias en RRSS.- Venta de productos de pago y cross selling.
Sep 2018 - Jun 2019
Expert Relation Clientèle Espagne N3
Rattachée à la direction du Service Client International, je suis garante de la satisfaction clientèle. Mes missions consistent à:Traiter les demandes d’information des clients sur les ventes du site en amont et en aval des ventes. Conseiller et proposer des solutions personnalisées aux clients, rapidement et de manière professionnelle. Gérer et suivre les litiges liés à la livraison des commandes. Fidéliser la clientèle et mettre en valeur l’enseigne ainsi que participer à des… Show more Rattachée à la direction du Service Client International, je suis garante de la satisfaction clientèle. Mes missions consistent à:Traiter les demandes d’information des clients sur les ventes du site en amont et en aval des ventes. Conseiller et proposer des solutions personnalisées aux clients, rapidement et de manière professionnelle. Gérer et suivre les litiges liés à la livraison des commandes. Fidéliser la clientèle et mettre en valeur l’enseigne ainsi que participer à des missions ponctuelles si nécessaires (saisie, rappels, recherches, etc.).Community management (médiation et e-réputation).Traitement des contacts fournisseur afin de valider les garanties. Traitement des anomalies internes et de la logistique.Gestion de litiges clients de dernier niveau (plaintes, associations de consommateurs).Gestion de remboursements clients (Adyen, monext).Contrôle et suivi des possibles cas de fraude. Show less
Oct 2017 - Jun 2018
Operational Account Manager
Gestion intégrale de locations saisonnières. J'ai été chargée des tâches suivantes.Gestion opérationnelle : -Communication avec les guests via les portails de location specialissées (Airbnb, Booking, Wimdu… et d'autres plateformes de location courte durée).-Organisation intégrale du séjour des voyageurs: prise de contact avant l'arrivée, communication pendant le séjour et optimisation de la Guest Experience. -Gestion du staff (5 personnes).-Intégration et… Show more Gestion intégrale de locations saisonnières. J'ai été chargée des tâches suivantes.Gestion opérationnelle : -Communication avec les guests via les portails de location specialissées (Airbnb, Booking, Wimdu… et d'autres plateformes de location courte durée).-Organisation intégrale du séjour des voyageurs: prise de contact avant l'arrivée, communication pendant le séjour et optimisation de la Guest Experience. -Gestion du staff (5 personnes).-Intégration et monétisation de services collatéraux: transfer à l'aéroport, circuits touristiques, prestations sur mesure.-Gestion de calendrier (Vreasy, google calendar…) Marketing.Réalisation des campagnes publicitaire sur les réseaux sociaux. Gestion de e – réputation.Soutien pratique dans les stratégies de développement et de gestion, les plans et budgets de réseautage social. Show less
Sep 2016 - Oct 2017
1 education record
Marta Ls education
FAQ
Frequently asked questions about Marta Ls
Quick answers generated from the profile data available on this page.
What company does Marta Ls work for?
Marta Ls works for TheFork.
What is Marta Ls's role at TheFork?
Marta Ls is listed as Customer Care Area Manager at TheFork.
Where is Marta Ls based?
Marta Ls is based in Barcelona, Catalonia, Spain while working with TheFork.
What companies has Marta Ls worked for?
Marta Ls has worked for Thefork, Thefork, A Tripadvisor Company, Showroomprive.Com, and Westerley Sas.
How can I contact Marta Ls?
You can use AeroLeads to view verified contact signals for Marta Ls at TheFork, including work email, phone, and LinkedIn data when available.
What schools did Marta Ls attend?
Marta Ls holds Grado En Sociología, Sociology from Universitat D'Alacant.
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