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@libero.it
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Marta Marchese is listed as CS Team Lead| People Oriented| Great Communicator| Passionate learner at Raisin, a company with 277 employees, based in Berlin Metropolitan Area, Germany, Germany. AeroLeads shows a work email signal at libero.it and a matched LinkedIn profile for Marta Marchese.
Marta Marchese previously worked as Customer Service Team Lead at Raisin and Global Operations and Quality Support at Bosch Service Solutions. Marta Marchese holds Master'S Degree, Management Of Cultural Heritage from Istituto Per L'Arte E Il Restauro - Palazzo Spinelli.
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AeroLeads found 1 current-domain work email signal for Marta Marchese. Compare company email patterns before reaching out.
More than 10 years experience in Customer Service. Involved in different tasks and responsibilities, from people management to coaching and mentoring, stakeholders management, problem solving, training experience, data analysis and reports creation. Always with the aim to improve the customer and employees experience. Great communication and teamwork skills. Passionate and motivated learner, always ready for new challenges.
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Berlin, Germany
- Lead and manage a team of Customer Service Agents, ensuring they deliver exceptional customer service to internal and external customers.- Monitor and report on KPIs, including availability, quality, customer satisfaction, and other metrics, and ensure the team meets or exceeds set targets.- Develop and coach the team to improve their skills and.
Berlin, Germany
- Provide technical support to the Glibal Operations Manager in the realization of projects for the implementation of new services and management of day-to-day operations at Bosch SO international sites- Support of the Global Service Delivery Team during the implementation and operational phase of services at the operational sites by consulting and.
Berlin, Germany
- Taking ownership for team results and provide daily leadership to a team of multilingual senior agents handling urgent and/or sensitive high risk cases to achieve department targets - Managing the process of data analysis, feedback and recommendations for improvements by the team, focused on preventing issues from becoming complaints or escalated issues.
Berlin, Germany
- Performing +100 quality evaluations on CS and AR CS interactions per month - Creating Quality reports on monthly basis and sharing and discussing the results with different stakeholders - Creating and delivering presentations of the monthly quality results to the teams - Providing and discussing feedback with different stakeholders - Participation in the.
Other employees you can reach at raisin.com. View company contacts for 277 employees →
Tilen Iskra
Colleague at Raisin
Berlin, Berlin, Germany, Germany
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CG
Cristina García Gutiérrez
Colleague at Raisin
Germany, Germany
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NS
Noemi Savaresi
Colleague at Raisin
Berlin, Berlin, Germany, Germany
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NP
Nata Pondelek
Colleague at Raisin
Brazil, Brazil
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RG
Rafael Godinho
Colleague at Raisin
Berlin, Berlin, Germany, Germany
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TR
Tatiana Roe
Colleague at Raisin
New York, New York, United States, United States
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ND
Noah Davis
Colleague at Raisin
Greater Tampa Bay Area, United States
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JB
Johannes Brandt
Colleague at Raisin
Germany, Germany
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CM
Christoph Moock
Colleague at Raisin
Berlin, Berlin, Germany, Germany
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FB
Francesca B.
Colleague at Raisin
Berlin, Berlin, Germany, Germany
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Quick answers generated from the profile data available on this page.
Marta Marchese works for Raisin.
Marta Marchese is listed as CS Team Lead| People Oriented| Great Communicator| Passionate learner at Raisin.
AeroLeads has found 1 work email signal at @libero.it for Marta Marchese at Raisin.
Marta Marchese is based in Berlin Metropolitan Area, Germany, Germany while working with Raisin.
Marta Marchese has worked for Raisin, Bosch Service Solutions, and Booking.Com.
Marta Marchese's colleagues at Raisin include Tilen Iskra, Cristina García Gutiérrez, Noemi Savaresi, Nata Pondelek, and Rafael Godinho.
You can use AeroLeads to view verified contact signals for Marta Marchese at Raisin, including work email, phone, and LinkedIn data when available.
Marta Marchese holds Master'S Degree, Management Of Cultural Heritage from Istituto Per L'Arte E Il Restauro - Palazzo Spinelli.
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